- What does “Missing permission for documents” mean?
- How do I activate the fallback templates for documents?
- Why is 0% VAT shown on my invoice?
- Why am I receiving the error message "No matching document template setting could be found."?
- How do I set the e-invoice format (e.g. X-Rechnung) for a document template?
FAQ
The PlentyONE team has put together a collection of frequently asked questions and answers. The aim of the FAQ is to provide you with quick and easy support around the clock - anytime, anywhere.
Documents
Items
Channel/Marketplaces
Catalog Data Fields: Mapping and Processing Techniques
- What does the log message "Integrity constraint violation" mean when deleting catalogue statuses?
- How do I use mathematical calculations (formulas) for PlentyONE data fields in the product catalogue?
- How do I create a custom value mapping for a sales channel data field?
- How do I create a 1:n assignment (linking multiple data fields) in the product catalogue?
- How do I use fallback data fields in the 1:1 mapping?
Shop
Shop (New)
- Why is no new version displayed for my PlentyONE Shop (PWA) after the update?
- Why does the newsletter or contact form in the plentyShop PWA not work?
- How can I verify my shop (PWA) on Pinterest?
- How do I fix 404 errors on Google Shopping links caused by an incorrect URL structure in the PWA?
- What do I need to do to have the correct name of the client / shop displayed in the frontend (browser)?
If you can't find what you're looking for, feel free to browse through our manual or send us your question.