Managing settings and permissions
Configure user rights, payment methods, shipping profiles, and templates.
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I can no longer see certain payment methods in the order and order creation. How and where can I add them?
Since the transition to plugin payment methods (EOL non-plugin payment methods) in June 2021 and the switch to the new order UI, only plugin payment methods can be used.Basically, only the plugin (e.g. Purchase on account) needs to be installed at least in the main client and the assistant needs to be completed.
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How do I prevent different shipping profiles from being combined in one order?
If an order contains items with different, separately stored shipping profiles but is not split into separate delivery orders, this is usually due to a central setting in your PlentyONE system that allows the combination of shipping profiles within the order.Adjust order splitting settingsTo enable the automatic splitting of orders with different shipping profiles, you need to adjust the shipping calculation setting:Navigate in your PlentyONE system to: Setup » Orders » Shipping » Calculation.There you will find a setting that controls the combination of shipping profiles.Activate the option “Use combinations of two shipping profiles.”IMPORTANT: Activating this setting prevents the system from automatically transferring the shipping profile of the first item to other items with a different profile in the same order. The order will then be split correctly, as the different shipping profiles will now be retained.Background: Without the setting for combining profiles, an item adopts the shipping profile of the first item in the order...
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