ServiceDesk

  • Check-out: Shipping profile is not determined / There was an error in the shipping cost calculation. What should I do?

    In order for a shipping profile (hereafter SP) to be determined for an order, all settings must be correctly configured and the SP must be activated on the item.The following settings should be checked first Is the shipping profile active on the item? Is the destination country / shipping region active in the postage table of the shipping profile? Are client and order origin active on the SP? Are the shipping group / customer classes not blocked on the SP? Is the loyalty programme active? (Makes the SP available only for orders with the respective loyalty programme) For orders created via a loyalty programme (e.g. Amazon Prime, eBay Plus), at least one new shipping profile must be created, which will only be usable for this programme. Shipping profiles where a loyalty programme has been selected here can only be used for marketplace orders and not for the webshop (HB: § 8. Create shipping profile, Table 5). Is there a restriction in the postage table (e.g. weight restriction)? Is age verification active on the item? (Postident mu...

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