If certain order properties (such as the external order number/OrderProperty) are missing from your credit note, this is usually due to a missing transfer configuration in the system. For properties to be automatically inherited from a main order to a newly created credit note, this rule must be explicitly enabled in the data transfer settings.Enable property transferNavigate in your PlentyONE system to: Setup » Orders » Data Transfer » Properties.Check the filters and mappings. Make sure the transfer direction is correctly set from Order to Credit Note (and not only Order to Order).Activate the transfer for the desired properties (e.g. OrderProperty).Save the settings.Important: This setting only applies to newly created credit notes. Existing credit notes will not be retroactively adjusted by activating this setting later. 

For data protection reasons, you cannot directly view the IP address from which an order was placed in your system.Procedure for fraud cases and police inquiriesIf you need the IP address for a police report (e.g. in the case of fraud), the police can request this information directly from us.Please inform the relevant authorities that they should send their official request by email directly to legal@plentyone.com. Our team will provide the police with the requested data promptly and helpfully.