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Managing email sending and security

Troubleshoot sending errors, configure IP whitelisting, and handle SSL orders.

  • How do I set up email sending via Microsoft 365?

     After switching to Microsoft 365, you need to adjust the login details in the email account. The sender address must match the logged-in account exactly, otherwise Microsoft discards the email without an error message.How to proceed Open Setup » Client » Global » Email accounts. Enter smtp.office365.com as the SMTP server, port 587 with TLS (or as specified by Microsoft). Check whether the sender address of the email template matches the SMTP user exactly. Check whether the account is assigned as the default sender account. More information: How do I enter the email server access data in PlentyONE for sending emails?

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  • How do I enter the email server access data in PlentyONE for sending emails?

    In order for your PlentyONE system to send emails, such as order and shipping confirmations, you need to enter the access data of your email mailbox in the Email Accounts assistant.How to save the access data:Navigate to: Setup » Client » Global » Email Accounts.Fill in the fields in the Access Data step:SettingExplanationOutgoing mail server / SMTP serverEnter your provider's server (e.g. smtp.domain.de).Port (default port: 25)Enter the value 25. For mailbox.org use 465 and SSL.Encryption methodChoose SSL, TLS or no encryption.Sender nameYour name or the name of your webshop. Tip: Avoid special characters.Email addressThe full email address of the mailbox.UsernameThe username for the email account (for mailbox.org the full email address).PasswordThe password for the username and email address.You can test the sending using the outgoing_mail button.Activate the live mode once you are sure everything is working correctly. In test mode, all emails are sent only to the entered email address.

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  • Which IP addresses do I need to whitelist for email sending?

    To ensure that email sending from your system works reliably, you need to allow the following IP addresses in your firewall (whitelisting).All clouds3.68.17.137CloudId: 92 (FFM) Frankfurt3.73.157.1753.74.108.1813.76.111.18818.157.119.213.127.102.1093.64.31.13.66.158.11752.29.99.2133.124.238.313.124.161.718.192.226.22a05:d014:11e4:2d03::/642a05:d014:11e4:2d04::/642a05:d014:11e4:2d05::/642a05:d014:1894:da03::/642a05:d014:1894:da04::/642a05:d014:1894:da05::/642a05:d014:1b1d:3003::/642a05:d014:1b1d:3004::/642a05:d014:1b1d:3005::/642a05:d014:37b:5a03::/642a05:d014:37b:5a04::/642a05:d014:37b:5a05::/642a05:d014:14ef:b803::/642a05:d014:14ef:b804::/642a05:d014:14ef:b805::/642a05:d014:18c9:5f03::/642a05:d014:18c9:5f04::/642a05:d014:18c9:5f05::/642a05:d014:1c1e:1d03::/642a05:d014:1c1e:1d04::/642a05:d014:1c1e:1d05::/642a05:d014:1a21:cb03::/642a05:d014:1a21:cb04::/642a05:d014:1a21:cb05::/64CloudId: 94 (IE) Dublin54.154.162.14879.125.52.14552.212.95.7654.247.73.5654.229.55.14352.49.205.5718.202.38.602a05:d018:c17:f303::/642a05:d018:c17:f304::/64...

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