An endless redirect loop when accessing the Webalizer (/webstats/) usually occurs due to an SEO setting for URL structure that automatically removes the trailing slash (/).

Cause of the redirect loop

The statistics page of the Webalizer technically always redirects to a URL with a trailing slash (/webstats/). If your PlentyONE system is configured to always remove the trailing slash from URLs, this causes a conflict and an endless loop between the Webalizer redirect and the SEO rule.

Step-by-step guide to fix

1. Navigate in your PlentyONE system to: Setup » Shop » [Your Client] » SEO » URL Structure » Other.

2. Locate the setting for the trailing slash.

3. Change the setting from always remove to do not adjust.

4. Save the settings.

Note: After making this change, check whether your webshop contains pages that strictly require calls without a trailing slash, as this adjustment can affect the general URL formatting.