ServiceDesk

  • How do I fix 404 errors on Google Shopping links caused by an incorrect URL structure in the PWA?

    You can fix 404 errors on your Google Shopping links related to the PWA and caused by an incorrect link structure by briefly changing and then resetting the product URL setting in the export. This forces the correct link structure. Step-by-step guide to correcting the link structure Follow these steps in your system to correct the link structure:Navigate to the export settings of the affected export (e.g. Google_Shopping).Switch to the format settings.Find the setting for the product URL.Change the setting from the current choice (e.g. variant URL) to the other option (e.g. article URL) and save this briefly.Immediately reset the product URL setting back to the originally desired option (e.g. variant URL).Run the export again to generate the links with the corrected format. Important: After correction, the links should have a structure like https://www.yourshop.co.uk/..._3456_4642?ReferrerID=7 instead of the faulty format like https://www.yourshop.co.uk/.../a-3485/?ReferrerID=7.The problem should be resolved with the next export an...

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  • What do I need to do to have the correct name of the client / shop displayed in the frontend (browser)?

    Starting with shop version 2.3.2, you can specify the name of the shop that is displayed in the frontend (browser).You can specify this here:Setup > Client > Select client > Settings > NameTo ensure that this is displayed in the frontend after a change, it is necessary to make the shop available again.To do this, proceed as follows:Shop > Administration > Click on the three dots for the relevant shop > Make current version available again

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  • How do I enable the selection of Packstations and Post Offices in the PlentyONE Checkout?

    You can enable the selection of Packstations and Post Offices in the checkout of your PlentyONE shop by activating the corresponding option in the desired shipping combination. Activation of the DHL Packstation / Post Office Finder Navigate to the shipping combination settings: Setup > Orders > Shipping > Service Providers > DHL Shipping > Shipping Settings. Select the shipping combination for which the Packstation/Post Office finder should be available. Find the option: Activate the corresponding option in this shipping combination: DHL Packstation / Post Office FinderNote the info text: "Would you like to give your customers the option to use a finder (interactive map and address selection) to choose the address of a Packstation or Post Office as the delivery address during the ordering process of your webshop? Important: Enter your Google Maps API key in the DHL Desired Delivery Assistant." Save: Save the changes you made. Important notes on usage Selection only via DHL Packstation / Post Office Finder: Manual entry of the Packs...

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  • Why are my settings / customisations in the Shop Editor not being saved?

    Make sure to redeploy the current version of the shop after saving in the editor. Only then will the changes be saved. To do this, click on the three dots in your shop configuration in the backend and then select "Redeploy the current version". 

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