Creating and converting orders
Learn how to generate new order types like returns or credit notes and convert offers into orders.
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Where do I create a return – in the order or in the delivery order?
You can only create a return at the order level. It is not possible to create a return directly in the delivery order.Permissible order typesCreating a return is possible from the following order types:Order (standard order)WarrantyReturns for partial deliveries (multiple delivery orders)Even if a customer has an order with multiple delivery orders (e.g. due to partial deliveries), you must always book the return at the level of the original overall order. This applies regardless of which delivery order the relevant item was originally shipped with.
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Where do I create credit notes / returns / warranties / delivery orders / reorders?
Open the menu Orders. Then click on the order for which you want to create a credit note, return, warranty, reorder or delivery order.Click on the shopping cart in the order to create all types of orders related to this order:Here you can find more information about the individual order types: Credit note Return Warranty Reorder Delivery order
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