Guide: Webalizer
Table of Contents
1 Where can the Webalizer be found?
2 Webalizer homepage
3 Detailed monthly view
3.1 General summary
3.2 Top URLs
3.3 Entry pages / exit pages
3.4 Top IP addresses
3.5 Top referrers
3.6 Top search terms overall
3.7 Top user agents
3.8 Top countries
1. Where can the Webalizer be found?
You can find the Webalizer in your backend under:
Setup » Client » Global » Statistics » ![]()
After you have clicked the corresponding button, you will land in your browser on this login page:
You can find the necessary login data directly at the Statistics section, see here:
2. Webalizer homepage
2.1 Summary by months
This view shows the last 12 months as:
- Average per day
- Total per month.
- For computers (IP addresses) and kB F only the monthly value is given.
- Cumulative total of the last 12 months
- Requests → Every valid request to the web server e.g. by visiting the website or by calls to the REST API.
-
Files → Total of files delivered by the web server to the clients (visitors).
- All files that need to be downloaded to load a webpage and any other files that are downloaded, whether manually or automatically.
- Not every visit to the website downloads the same number of files, as usually some files are already stored in the browser cache, for example. Also, files that are already in the Shop Booster and accessed from there are not counted.
-
Pages → How often a page on the web shop is accessed.
- Each call of an HTML or PHP page, e.g. the homepage counts as one page, or when an article is called, one page is also delivered.
-
Visits → The number of visitors (clients) who accessed the website.
- A visit counts every call of a page, if the last request to the web server from the visitor was more than 30 minutes ago or the visitor has never been on the website before.
- Example: two visits are counted if the visitor last accessed the website at 10 am and visits the website again at 3 pm.
- Computers (IP addresses) → All IP addresses from which a request was made to the web server are counted here.
-
Example:
- by visiting the website
- by calls to the REST API
- by bots
- …
- kB F (Kilobyte Files) → Sum of files transferred by the web server (downloaded by the client) in kilobytes (volume transferred from the server to the clients).
2.2 Summary by months (bar chart)
Evaluation of the last 12 months as a bar chart
- Important: in all three graphs, the last 12 months from this month are displayed. That means the first bar is not always January. Which months the bars belong to is determined in the first graph.
Possible scenarios:
-
Requests are higher than page views:
- For each page view, one page is delivered. However, several requests are made to the web server, e.g.:
- For each page view, one page is delivered. However, several requests are made to the web server, e.g.:
- Also, every type of request to the server counts. Whether a page is delivered or not does not matter.
- For example, when using the REST API, no page is delivered but only a call is made and usually a JSON object is returned, or requests are generated by bots.
-
More downloaded files than page views or fewer files than page views:
- For each page view, several files are downloaded. Some are loaded from the cache (if the page has already been accessed) and the rest are downloaded from the web server. However, the cache usually does not store every visited webpage but mostly only a small part of a page.
Normally, the number of downloaded files is therefore higher than the number of pages viewed. - However, if a large cache is interposed, e.g. the Shop Booster, not as many files need to be downloaded from the server, as these are provided directly by the Shop Booster.
- For each page view, several files are downloaded. Some are loaded from the cache (if the page has already been accessed) and the rest are downloaded from the web server. However, the cache usually does not store every visited webpage but mostly only a small part of a page.
-
More computers (IP addresses) than visitors:
- Since only each call of an HTML or PHP page counts as visitors and no pages are called via bots or the REST API, the number of IP addresses is usually higher or equal to the number of visitors.
-
Fewer computers (IP addresses) than visitors:
- This means that the website is repeatedly visited from the same IP addresses. This does not mean that it is always the same person, as only the IP addresses visible externally are considered. How many people are behind the IP address or how many people use the same IP to access the website is unknown.
-
kB F does not match the number of downloaded files:
- The number of files only indicates how many were downloaded, but not how large the individual files are. For example, a call could load:
5 x 10 kilobyte files, i.e. 50 kilobytes
and on the next day:
1 x 100 kilobyte.
Here, 5 downloads and 50 kilobytes would be shown for one day and 1 download with 100 kilobytes for the other day.
- The number of files only indicates how many were downloaded, but not how large the individual files are. For example, a call could load:
3. Detailed monthly view
3.1 General summary:
Summary of the most important data for the selected month.
The meaning of the individual columns is the same as described under 2.1 Summary by months. The following new ones have been added:
- Total kB In/Out → this value is not provided by us.
- Total different URLs → if a URL is accessed for the first time in this month, it is added here. For example, if the URL https://www.YourDomain.co.uk/Article/XY is accessed for the first time in this month, it is counted as a new URL.
- Total different referrers → Number of links from which access to your web shop was made. The links can come from your own web shop or any other website, e.g. a search engine.
- Total different user agents → List of clients from which a request was made to the web server. A user agent consists, for example, of the browser type, browser version, operating system, and operating system version. Due to GDPR, no exact information can be provided here.
The most important data in hours and days.
- Maximum → The highest number within the respective interval
- Sites per Day → "Computers (IP addresses)" (incorrect translation).
Listing of all HTTP status codes returned to the client in response to a request to the web server.
- 200 → When the request to the server was successful.
-
301 → The request was redirected.
Example:- a website with a valid SSL certificate that is accessed with http:// is automatically redirected to https://.
- if YourDomain.co.uk is accessed, it redirects to www.YourDomain.co.uk.
- 304 → Returned if the content of the website has not changed since the last call and therefore no new data needs to be transferred.
- 404 → Here, an attempt was made to access a page or content that does not exist/ no longer exists. Also, bots or similar may try to perform attacks via various URLs, which are rejected by a 404.
- 503 → Often returned due to an error with the Ceres or IO plugin. Also occurs if no web shop is set up but an attempt is still made to access it.
3.2 Top URLs
Here the URLs are listed:
- which received the most requests
- which caused the most traffic.
Top XX URLs of the URLs accessed so far, sorted by number of requests.
Top XX URLs sorted by the volume of traffic caused.
- SingleArticle → Group of all URLs that point to a product page or an article.
-
plentyMarkets API → Group of all URLs belonging to the Plenty REST API.
- currently not all API routes are counted here.
- Example: the route/URL YourDomain.co.uk/rest/orders 1 received a total of 643 requests this month and 767,414 kilobytes of data were downloaded.
Again, all routes are counted here that are accessed not only by website visitors but also by the API or bots. URLs containing variable values are not considered.
3.3 Entry pages / exit pages
Pages that were accessed first during a renewed visit to the website.
- Example: a visitor is redirected to the page YourDomain.co.uk/Article/XY via a link. Since this was the first visit to the website that day (at least 30 minutes since the last visit), this URL counts as the entry page for this visitor.
Pages where the visitor last stayed.
- The page was accessed by a visitor and for at least 30 minutes afterwards no further request was made to the server by the visitor.
3.4 Top IP addresses
Here the IP addresses are listed:
- from which the most requests were made,
- which caused the most traffic.
Top XX IP addresses from which the most requests to the web server were made.
Top XX IP addresses from which the most traffic was caused.
- Computer name → IP address from which a request was made to the web server.
- Example (top image, position 1): a total of 11,314 requests were made to the web server from IP X.X.X.X. Since no files or visits took place here, presumably only a bot checked whether the web server is still active or the website is still reachable.
- Example (bottom image, position 1): from IP X.X.X.X, 9,127 requests were made and a file was downloaded with each request, causing a total of 1,703,237 kilobytes of traffic. Since no visits took place here either, it is also presumed that a bot is behind the IP address or the API is accessed via this IP.
3.5 Top referrers
Top XX websites from which most referrals/redirects to your website were made via a link.
- Example: on a website there is advertising for yours and a customer clicked on the link and was redirected to your website.
- Example: there were 770 redirects to your website via a link from www.ebay.co.uk.
There is no guarantee that every website from which a redirect to your website occurred is listed here or listed correctly.
3.6 Top search terms overall
Top XX search terms that were searched for on your site or searched for via a search engine (e.g. Google) and from which a request was made to your website (web server).
- Example: via the search you have set up on your website, a certain word was searched for XXX times.
- Example: https://www.YourDomain.co.uk was searched for on Google and Google passed the search query when the website was clicked.
Again, there is no guarantee that search engines pass the search queries to us for evaluation or that the search query is transmitted correctly.
3.7 Top user agents
Top XX user agents (e.g. web browsers, bots) from which a request was made to the web server.
- Example (position 3): 485,646 requests were made to the server via the Firefox version 82.0 web browser from Windows computers with an x64 architecture.
- Example (position 4): 427,655 requests were made to the server from the Shopware Connector.
- Example (position 9): the bot from the Bing search engine made 187,669 requests to the server.
For data protection reasons, we are not allowed to log exactly which software (web browser, operating system, etc.) was used to visit the website or to make a request to the server.
3.8 Top countries
We currently do not log data about the countries from which requests to the web server are made.
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