You can activate the standard document templates (fallback) to ensure that a document is generated even if none of your specifically configured templates in the Documentbuilder match.Instructions for activationNavigate in your system to Setup » Documents » Settings.Search in the settings for the fallback templates (standard templates).Activate the desired templates there so that the system can revert to these.

 If 0% VAT is shown on an invoice, although you expect a VAT charge, this is usually because it is a special tax case, such as an export delivery or an intra-community B2B delivery.Checking the most common reasonsThe system checks the order data and applies the correct tax rates. Even if you think you primarily sell B2C, the following cases can lead to 0% VAT:Export delivery (third country): The delivery is made to an address outside the EU tax area. A typical example of this is deliveries to the Canary Islands. These are correctly treated as tax-exempt export deliveries.Intra-community B2B delivery: The order is delivered to a business customer (B2B) in another EU country. If a valid VAT ID of the customer is stored in the order, the invoice is correctly treated as a tax-exempt intra-community delivery (0% VAT).What you should doCheck the exact delivery address (country, region) in the affected order and whether a VAT ID is stored for the customer. In most cases, showing 0% VAT for these constellations is correct from an accountin...

(This error message means that the Documentbuilder could not find a suitable document template to create a document for the affected order.)Main causesWhen this message appears, the following reasons usually apply:Filters do not match: The filter settings of your active document templates (e.g. in the order settings of the template) do not match the data of the order. The system cannot find a template whose conditions (e.g. delivery country, customer group) are met.Fallback disabled: The default templates that are intended to serve as "fallback" if no specific template applies are disabled in your system.What you can doCheck filters: Check the order settings of your document templates to ensure they are configured for orders like the affected one. Sometimes it helps to combine templates (e.g. gross/net in one template) to reduce the number of filters.Activate fallback: Make sure that the fallback templates are activated if you want to guarantee that a document is always generated.

You can change the e-invoice format (e.g. X-Rechnung or Factur-X) directly in the output settings of your document template in the DocumentBuilder. This is necessary when recipients, such as the Central E-Invoice Receipt Rhineland-Palatinate (RLP), require a specific format and reject the standard format (often Factur X-Basic).Adjust format in DocumentBuilderIf an e-invoice is rejected because the format is not compliant (e.g. urn:cen.eu:en16931:2017#compliant#urn:factur-x.eu:1p0:basic instead of urn:xeinkauf.de:kosit:xrechnung_3.0), you need to adjust the setting in the document template used.Navigate in your system to Setup > Documents > DocumentBuilder.Search for the document template (e.g. your invoice template) that you use for these invoices.Click on the settings gear (icon) next to the name of the template.In the Output Settings pop-up, go to the Format Settings section.Under XML Format you will find the settings for the e-invoice.Select the format required by your recipient here (e.g. X-Rechnung).Save the changes.The next i...