If the purchase of a plugin or widget in the Marketplace fails (for example, if the PayPal window closes immediately after clicking "Buy"), this is often due to a missing or expired billing agreement for plugin subscriptions.

Cause

For recurring fees or plugin purchases in the Marketplace, the system requires an active billing agreement with the payment provider PayPal. If this payment method is not stored in your user account, the transaction cannot be processed.

Step-by-step guide

Store the billing agreement in your user account to make purchases in the Marketplace:

1. Log into your PlentyONE account.

2. Navigate to My Account » Payment Methods.

3. Switch to the tab Plugin Subscriptions.

4. Enter your PayPal billing agreement there and confirm the connection with PayPal.

5. After successful linking, you can make the purchase in the Marketplace again.

Note: If a previous purchase attempt was cancelled and the item is blocked in the system (e.g., shown as "already purchased" without payment having been made), contact support to have the stuck order cancelled.