If no Sales Channel is shown for selection in the About You channel settings, the Client API Key is usually invalid or has not been saved correctly. Without a selected Sales Channel, the settings cannot be saved and no price can be entered in the offer catalogue.

How to recognise the problem

• Under “Channel settings”, no Sales Channel is shown for you to select.
• The settings cannot be saved.
• No price is shown for selection in the offer catalogue. This is a consequence of the missing Sales Channels.

How to fix the problem

1. Check that you have entered the Client API Key correctly and save it.
2. If the key is still invalid, request a new key from About You.
3. Enter the new key and save it. The Sales Channels should then be available for selection.