In most cases, the order has a storage location where the stock is not located: a transfer storage location with no stock or a box with the wrong contents.

How to recognise the problem

• An error message appears when booking the goods issue, for example error booking outgoing items.
• The order has a transfer storage location or was picked by box picking in plentyWarehouse.

How to fix the problem

1. Check whether a transfer storage location is stored in the order. If there is no stock there, remove it from the order overview using the three-dot menu, reassign the storage locations and book the goods issue again.
2. For box picking, check the contents of the box: the stock must be stored on the box exactly as required by the order. If different stock is stored on the box, reassign the storage locations.

If this does not help

Contact Support and provide the order ID and error message.