In most cases, the order has a storage location where the stock is not located: a transfer storage location with no stock or a box with the wrong contents. How to recognise the problem An error message appears when booking the goods issue, for example error booking outgoing items.The order has a transfer storage location or was picked by box picking in plentyWarehouse. How to fix the problem Check whether a transfer storage location is stored in the order. If there is no stock there, remove it from the order overview using the three-dot menu, reassign the storage locations and book the goods issue again.For box picking, check the contents of the box: the stock must be stored on the box exactly as required by the order. If different stock is stored on the box, reassign the storage locations. If this does not help Contact Support and provide the order ID and error message.

To add the same item (e.g. with different prices) as separate lines in a manual order, you need to change a setting in the corresponding order type.Change setting for separate linesIf you currently add an item that already exists in the order, by default only the quantity of the existing line is increased. Here is how to change this behaviour:Navigate in your system to Order » Order types » Order.Look for the option Display of added items in the shopping cart.Change the setting from Create as one order line, quantities are increased to Create as separate order lines.Afterwards, you can add the same item multiple times as its own line to the order and adjust the prices individually.Important notePlease note that this setting applies to all new orders that you create manually via this order type.

When items are returned, the return of items is done via theorder type → Return.Returning items via the credit note is not (any longer) possible.Reason:We have removed the return process in the credit note.The reason for this is that the workflow is correctly documented with the new method. When a customer returns something, it is a return regardless of whether it is initiated by the merchant or the customer.Therefore, the correct and recommended way by us is:Order → Return (return items) → Credit note (refund money)Additionally, a credit note, by definition, has nothing to do with inventory.However, regarding the additional effort, I can say that a similar method is still possible even without a return and even though we do not recommend it.The old method:Order → Create credit note → Return inventoryNew (not recommended) possible method:Order → Return inventory → Create credit noteThe effort between the old and the new method is thus the same, only the order is different.