To add the same item (e.g. with different prices) as separate lines in a manual order, you need to change a setting in the corresponding order type.Change setting for separate linesIf you currently add an item that already exists in the order, by default only the quantity of the existing line is increased. Here is how to change this behaviour:Navigate in your system to Order » Order types » Order.Look for the option Display of added items in the shopping cart.Change the setting from Create as one order line, quantities are increased to Create as separate order lines.Afterwards, you can add the same item multiple times as its own line to the order and adjust the prices individually.Important notePlease note that this setting applies to all new orders that you create manually via this order type.

When items are returned, the return of items is done via theorder type → Return.Returning items via the credit note is not (any longer) possible.Reason:We have removed the return process in the credit note.The reason for this is that the workflow is correctly documented with the new method. When a customer returns something, it is a return regardless of whether it is initiated by the merchant or the customer.Therefore, the correct and recommended way by us is:Order → Return (return items) → Credit note (refund money)Additionally, a credit note, by definition, has nothing to do with inventory.However, regarding the additional effort, I can say that a similar method is still possible even without a return and even though we do not recommend it.The old method:Order → Create credit note → Return inventoryNew (not recommended) possible method:Order → Return inventory → Create credit noteThe effort between the old and the new method is thus the same, only the order is different.