(This error message means that the Documentbuilder could not find a suitable document template to create a document for the affected order.)

Main causes

When this message appears, the following reasons usually apply:

• Filters do not match: The filter settings of your active document templates (e.g. in the order settings of the template) do not match the data of the order. The system cannot find a template whose conditions (e.g. delivery country, customer group) are met.
• Fallback disabled: The default templates that are intended to serve as "fallback" if no specific template applies are disabled in your system.

What you can do

1. Check filters: Check the order settings of your document templates to ensure they are configured for orders like the affected one. Sometimes it helps to combine templates (e.g. gross/net in one template) to reduce the number of filters.
2. Activate fallback: Make sure that the fallback templates are activated if you want to guarantee that a document is always generated.