If the stock levels of individual variants on AboutYou are shown as 0 or the items are offline, even though the catalogue and offer listing are correctly configured and active, this is often due to the parent variant. If it is active but has no price for AboutYou, the transfer is blocked or cancelled.

How to identify the problem

• The offer listing is active, and the catalogue is correctly configured.
• On AboutYou, individual variants or entire items are shown as 0 or offline.
• The quantity is missing from the offer preview, as is the SKU.
• Adjusting the stock levels of the variants by plus or minus one makes no difference.

How to fix the problem

1. Check all variants that are active for AboutYou and approved for the marketplace. They must meet all the requirements.
2. In particular, check the parent variant of the item. It needs to have a price for AboutYou.
3. For variants that should not be transferred to AboutYou, remove the marketplace connection. Only the correct variants with their attributes will then be transferred.