If the correct stock is not being transferred in your listing, you can first check the stock dependency on your market listing. You will find the option directly in the listing. First click on the LID, then on "Edit listing".If you want to refer to your net stock and work with stock automation, you always need the stock dependency "restricted (without reservation)". Here is an overview of all stock dependencies again:unrestricted (with reconciliation) = The maximum sellable quantity is transferred to the platform. The current stock is not taken into account. After a reconciliation with plentymarkets, the maximum sellable quantity is offered again on the platform.restricted (with reservation) = The current stock from the warehouse is transferred. If the stock in the warehouse exceeds the maximum sellable quantity, only the quantity set in the listing is transferred. The quantity is reserved for the current listing. This quantity is no longer available for other markets.restricted (without reservation) = The current stock from the wa...

An eBay campaign goes through various statuses that represent the lifecycle from planning to termination.StatusMeaningControl optionsPlannedThe campaign has been created, but the start date is in the future.Can be edited. Will start depending on the start time.ActiveThe campaign is running.Can be revised, paused and ended.PausedThe campaign has been interrupted.Can be revised, ended or started.Ending soonThe campaign is currently ending (end date reached or ended early). This process can take hours.No changes possible while this status is active.EndedThe campaign is completed.Can be deleted. Restarting is not possible.

With the eBay Marketing plugin, you can create advertising campaigns in the eBay Campaigns menu to increase the visibility of your range.Step-by-step guide to creating a campaign:Open the menu Sales Channels » eBay Campaigns.Click on Create New Campaign.Make the following settings:Select platform and account.Enter a name for the campaign (max. 80 characters).Set the percentage you are willing to pay for the campaign (min. 1% up to max. 20% of the sale price).Enter the start date with start time.Enter the end date with end time (if no end date is entered, the campaign will run until manually ended).Save the settings. The campaign will be saved and automatically started depending on the start date.Add ads to the campaign:Open the created campaign in Sales Channels » eBay Campaigns.Switch to the Ads section.Click on Add Ads.Select an active listing for the ad.Save the settings.Notes on ads:A campaign can contain up to 25,000 ads.A listing can only be included as an ad in one single campaign.

An eBay sales campaign goes through various statuses. It is important to know in which statuses you can make changes or control the campaign.StatusMeaningEditing possible?ControlDraftSales campaign has been created and saved.Yes.Can be revised, started or deleted.ScheduledThe campaign has been started but is still before the start date.Yes.Can be revised, paused or deleted.ActiveThe sales campaign is running.No.Can be paused or deleted.PausedThe campaign has been interrupted.No.Can be resumed or deleted.EndedThe end date has been reached or the campaign has been ended.No.Can be deleted.Important notes:Start: Click Start to initiate the campaign. Depending on the start date, it changes to the status Scheduled or Active.Changes: Once a sales campaign has changed to the status Paused, Active or Ended, no changes can be made.Restart: Ended sales campaigns cannot be restarted.Deletion: Deleting a sales campaign in PlentyONE also leads to deletion on eBay.Import: Only sales campaigns can be imported where the listing selection was made b...

The eBay Image Service uploads the images directly to eBay, making them available from their servers on the listing. If the service is deactivated, the listing retrieves the images from your PlentyONE server.The usage depends on the type of item and the number of images:1. Listing a single itemNumber of imagesUse of the eBay Image ServiceOne imageThe setting under Setup » Markets » eBay » Basic settings » Basic settings applies.More than one imageThe eBay Image Service is used automatically. The setting in the basic settings is ignored.2. Listing a variant itemNumber of imagesUse of the eBay Image ServiceOne imageThe setting under Setup » Markets » eBay » Basic settings » Basic settings applies. Deactivated means: You may additionally link each variant with a different image (e.g. 1 gallery image + 10 variant images = 11 images).More than one imageThe eBay Image Service is used automatically. The setting in the basic settings is ignored.

If your listing is not automatically ended or restarted, you need to check the settings for inventory automation and the "Out of stock" option.Check automation settings:SettingPathRequired statusAutomatically end/hide listingsSetup » Listings » InventoryEnabledInventory automationSetup » Markets » eBay » Basic settings » General settingsEnabled (Inventory dependency set to limited (without reservation))Use "Out of stock" optionSetup » Markets » eBay » Basic settings » Account settingsEnabled

This error message occurs when the settings of your variants in PlentyONE no longer match the active eBay listing. This often happens after a change in the content of the variant.Solution approach:Check the activation for export:First, make sure that your variants are generally activated for export (details can be found in the corresponding Best Practice).Adjust listing content:Open the LID (Listing ID) of the listing where the error occurs.Click the Edit listing button ($\search$) in the search for the LID.Adjust the content again in the listing settings and save your selection to apply the change to the listing.

The inventory automation in PlentyONE only works with listings of duration endless (GTC) and requires a one-time preparation.Before activating the automationThe automation works with the data in Active Listings. Before activation, you must manually delete old, unnecessary entries to avoid errors.Recommended procedure for cleaning up:Open the menu: Active Listings.Use the following combined search filters to see the listings affected by the automation:Duration: endless (GTC)Relisted: noWB dependency: restricted (without reservation)Delete the unnecessary, old entries.Important: If you change the duration of your listings from a specific term to endless (GTC), you must perform the cleanup under Active Listings again afterwards.Functionality and feesDuration: The automation only applies to listings with duration: endless (GTC).Ranking: The older function Endless lister creates new listings, whereby the search ranking is lost. The inventory automation maintains the ranking as it updates active GTC listings.Fees: No fees are charged whe...

No, stocks are not reserved in advance for eBay Second Chance Offer (SCO), even if you define the option Maintain minimum net stock.Avoiding oversellingSince no reservation takes place, overselling can occur in rare cases, especially with high sales volume across multiple channels.To avoid overselling, we recommend that you activate the End listings automatically function:Open the menu: Setup » Listings » Stock.Activate the End listings automatically function.→ With this function, stocks of auctions without reservation (which also includes SCO) are checked every 15 minutes and the listings are ended as soon as the item stock reaches 0 or less.Further notes on SCO and stockStock: SCO works with the sum of stocks from all warehouses. If the item is no longer available in the main warehouse but is available in another warehouse, SCO will be offered.Variants without attribute linkage: SCO are also offered for items with variants without attribute linkage (where customers choose size/color only at checkout). PlentyONE works here with th...

The import tool in PlentyONE allows you to import or update data in market listing format or vehicle application list format into PlentyONE.Open the menu: Data » Import.Select either as import type:Market listing: To import or update listing data.Vehicle application list: To import or update vehicle application lists.Fill in the remaining fields according to the requirements of the chosen import type (e.g. the mapping).Click Import to start the process.

You can list your items directly on international eBay platforms (e.g. on ebay.com or ebay.fr) to offer them country-specifically with local currency, language, and customised parameters.1. Make country-specific basic settingsAdjust the basic settings of the listing for the target platform.Open the menu: Sales Channels » Edit Listings.Open the relevant listing.In the Base tab, select the desired platform (e.g. France) for the marketplace eBay.Select a warehouse if you have set up your own warehouse in the target country.Save the settings.→ Country-specific parameters such as shipping profiles and currency are automatically adjusted.2. Set up description and layoutEnter the correct translated description and choose a layout for the target platform.Open the menu: Sales Channels » Edit Listings.Open the listing and select the Description and Layout tab.Select the language appropriate to the platform.Edit the description by adopting and translating it from the item, or select a layout template for the target country.Save the settings.3...

You can import your existing eBay listings into PlentyONE to automatically create new article master records and listings in your system.Important: This import will transfer all layout elements (HTML tags etc.) from the eBay description. Therefore, manual post-editing of the listings is usually required.Step-by-step guideOpen the menu: Data » eBay Listings.Make the following settings in the Import from eBay Listings section:SettingExplanation & Important NoteseBay AccountSelect the account you want to import from.eBay PlatformChoose a specific platform or ALL.Import into DirectorySelect the target directory for the new items.Warehouse for InventorySelect the warehouse to which the new items should be assigned.Inventory DependencyChoose the desired inventory dependency (e.g. Limited (with reservation)).Import SettingsSelect the preferred import method. Important options: * Import all listings (one item & one listing per eBay item number): Default if you want to create completely new items. * Import only listings that can be assigned...

Although most data is synchronised automatically, you can manually trigger various synchronisation processes for listings and account information via the Data Exchange menu.1. Synchronising listings (GTC offers)This is useful for retrieving GTC offers (Good 'Til Cancelled) afterwards, whose end date has changed, for example because your token had expired.Open the menu: Setup » Markets » eBay » Data Exchange.Select the Listing tab.Select an Account and the option End Time or Start Time.Select a Period from …​ to …​Tip: When selecting End Time, choose the day your token expired + 30 days and as the end date the day of reactivation + 30 days to import all extended listings that were extended during the inactive period.Click Start.2. Synchronising promotionsIf the synchronisation of promotions (which you created directly via eBay) is delayed, you can manually synchronise them:Open the menu: Setup » Markets » eBay » Data Exchange.Select the Miscellaneous tab.Select an Account from the dropdown list.Click Start next to the option Synchro...

Even already active listings can be retroactively enabled for Click & Collect.Update active listings using the group functionOpen the menu: Sales Channels » Active Listings.Activate the listings you want to update.Click on Group Function.In the section Update eBay Options, select the shipping profile linked to Click & Collect for the option Shipping Details/Custom Policies.Note: For the update, the action in the group function must be set to Shipping Details/Custom Policies.Click on Execute to update the listings.

Already active listings can be enabled for eBay Plus. Since eBay Plus only becomes active when the listing is relisted, you need to update active listings immediately using the bulk action function so that the change takes effect immediately.Update active listings for eBay Plus using the bulk action functionOpen the menu: Sales Channels » Active Listings.Select the listings you want to update.Click on Bulk Action.Under Actions, choose the option None (this is required for updates).In the section Update eBay options, enable the option eBay Plus.Click Execute to update the listings.Important: Updating the listings can take up to 10 minutes.Important prerequisitesShipping methods: eBay Plus requires free and fast shipping. Check with eBay about the allowed shipping methods. When starting eBay Plus listings, an error message will appear if no allowed shipping method for eBay is set.

To take advantage of the eBay Plus loyalty programme, you can specify whether all new listings should be automatically activated for it, or you can manually activate/deactivate individual listings.Note on verification: Please note that not all listings activated in PlentyONE are recognised by eBay as eBay Plus listings. It may happen that your activated listings are listed on eBay as regular eBay listings.Activate eBay Plus for all new listingsOpen the menu: Setup » Markets » eBay » Settings » Account settings.Select the option Yes for the setting Automatically activate eBay Plus for new listings.Save the settings.Activate/deactivate eBay Plus for individual listingsYou can override this setting per listing, even if the global setting is set to Yes.Open the menu: Sales Channels » Edit listings.Click on an eBay market listing.Switch to the Marketplace tab.For the setting eBay Plus, select Yes (activate) or No (deactivate).The default option Default settings adopts the global setting chosen in Setup » Markets » eBay » Settings » Acco...

With cross-selling, you have the option to display additional suitable items on eBay alongside a main item in your listing. To do this, you link the cross-selling items directly to the main item and insert the necessary template function into your layout template.Requirements for displayFor cross-selling items to be output using the template function GetCrossSellingData, the following conditions must be met:The cross-selling item must be linked to the main item in the menu Items » Edit Item » [Open Item] » Item tab: Cross-Selling where it is to be displayed.The item on which the cross-selling items are to be displayed must have an active listing..Insert template function into layout templateYou add the linked cross-selling items to your GetCrossSellingData template function in your layout template. Then you link this layout template with the desired listings.The following data are included in the GetCrossSellingData template function and can be displayed for a cross-selling item:Item ID of the item in PlentyONETitle of the active l...

When creating variant listings, you must observe the mandatory fields of the eBay characteristics. You can also provide additional information via properties and custom characteristics.Observe mandatory fields for eBay characteristicsThe mandatory fields for eBay characteristics become visible in the Marketplace tab of a listing as soon as you have saved the eBay category.These mandatory fields depend on the selected category and require corresponding entries.Important: Values that are already covered by the variant linkage (e.g. size or colour) must not be entered or saved here again.Activate properties for eBayYou can use properties to describe your listings in more detail if the eBay characteristics are not sufficient.Open the menu: Setup » Settings » Properties » Configuration.Click on the property.In the Visibilities section, select the origin of the desired eBay platform (e.g. eBay Germany).Save the settings.To use these properties in your layout template, you must insert template functions such as GetItemPropertyV2ById(), Ge...

After you have linked the attributes, you can specify whether all or only certain variants should be activated in the listing. Additionally, you can link images to attribute values to display variant images.Activate variants in the listingYou have the option to activate either only a specific variant or all available variants for an eBay listing.Activate a specific variantOpen the menu: Sales Channels » Edit listings.Open a listing.Switch to the Base tab.Select the desired variant under Variants.Save the settings.Activate all variantsOpen the menu: Sales Channels » Edit listings.Open a listing.Switch to the Base tab.Activate the option List with all variants.Save the settings.Link images with attribute valuesYou can link product images with attribute values if you have activated the option Image linking possible in the attribute.Open the menu: Products » Edit products.Open the desired product.Open the Images tab.Select the appropriate attribute value under Variant linking.Save the settings.Important: A maximum of 250 variants can b...

To list items with multiple variants (combinations of attributes) in a bundled eBay listing, you need to link the PlentyONE attributes with the corresponding eBay characteristics. The variants linked to the listing are transmitted to eBay when starting, restarting, and updating.Important note on variants For eBay listings, the variants of a listing must have uniform attributes. Listings with variants that have different attributes must not be started . eBay does not allow special characters in attribute values; these are replaced by a space or a dot during export.Link attributes with eBay characteristicsThe eBay attribute linking allows you to link each PlentyONE attribute value with an eBay attribute value (e.g. attribute Size with German and English values).Open the menu: Setup » Items » Attributes.Click on the desired attribute.Open the tab Attribute linking.Click on eBay » New eBay attribute linking in the left list. → The window New eBay attribute linking will open.Select a platform.Click on Search and select the desired eBay ...

Listing processes refer to all automatic operations performed for your listings, such as starting, updating, relisting and ending. The menu Sales Channels » Listing Processes is used to monitor and manage future of these processes.Note on usage The menu Sales Channels » Listing Processes is currently in the testing phase and cannot yet be used. The functionalities will be activated once the testing phase is completed.Overview of listing processes (future feature)In this menu you will receive an overview of processes that will be executed in the future. Currently, only listings that you have started individually or using the group function are shown.Important information in the overview:Process: The type of process (Starting, Updating, Relisting or Ending).Status: The status of the process (Planned, Started or Completed).Start date: The planned date on which the process is to start.Created on / Completed on: Date of creation and completion of the process.You can open the Market Listing (MLID) and the item from the overview.Searching...

The batch processing offers the same options as the group function, with the difference that here previously filtered listings are edited. The filter options correspond to those for active listings and the actions correspond to those of the group function.Edit active listings using batch processingOpen the menu: Sales Channels » Batch Processing » Active Listings.Select the desired filters (e.g. Update errors or Sold).Make the desired settings/actions (according to Table 38 in the previous article).Click on Execute. → A new window with a message will open.Confirm the message with Execute if the changes should be applied to all selected listings.

You can edit previously selected active listings in the menu Sales Channels » Active Listings using the group function.This allows you to perform multiple actions such as starting, stopping, deleting or updating simultaneously.Edit active listings using the group functionOpen the menu: Sales Channels » Active Listings.Activate the listings for which you want to perform an action.Click on Group function.Select an action from the following table: ActionExplanationNoneSelect this if listings are to be updated.  StartChoose Start at the above time or Distributed over time to start the listings.  Stop and deleteStops listings on marketplaces and then removes them from the active listings.  Stop and restartStops listings and immediately restarts them afterwards.  DeleteDeletes listings only in PlentyONE. Listings are not removed from the marketplace as a result.If you do not stop them, stock will no longer be synchronised.  Update listings (eBay options)To update listings, select the option None under Actions and then select the desired ...

In the menu Sales Channels » Active Listings you can see all listings currently placed on a marketplace or listed there1. You can further narrow these down using filters by Settings, Categories or Directories.2Additional filter options for active listingsIn addition to the general listing filters, the following options are available3:Filter settingExplanationRelistedSearch for relisted or not relisted listings6.  Update errorSearch for listings with or without update errors7.  SoldSearch for listings that have already been sold or not sold8.  PeriodFilter by start time from/to, active from/to or end time from/to9.  Duplicate listingsSearch for duplicate listings based on Item ID, Listing ID or Market Listing ID10.  Price IDFilter to show only listings with a specific price ID11.  Bind to item priceFilter to show only listings where the price is bound to the item price12.  

You can create listing templates using the group function or batch processing to save listing settings and apply them later to listings without having to configure them again. Listing templates can be used for individual listings as well as for the group function and batch processing.Create a listing template using the group functionOpen the menu: Sales Channels » Edit Listings.Activate the listings for which you want to save the settings in the template.Click on Group Function. → The window Group Function will open.Make the desired listing settings (according to Table 33 in the chapter Edit Listings).Click on Save New Template. → The window Name for Template will open.Enter a name for the template.Save the settings. → The template will be created.Create a listing template using batch processingOpen the menu: Sales Channels » Batch Processing » Listings.Make the desired listing settings (according to Table 33 in the chapter Edit Listings).Click on Save New Template. → The window Name for Template will open.Enter a name for the temp...

PlentyONE offers you two options for the automated start of listings, which you configure in the Market Listing.Automatic start via Sales SchedulerWith the Sales Scheduler, you define start times for listings. The Sales Scheduler itself is configured in the menu Setup » Listings » Sales Scheduler .Open the menu: Sales Channels » Active Listings.Open a Market Listing.Click on Sales Scheduler in the toolbar. → The window Activate Sales Scheduler opens.Select one, several, or all Sales Schedulers.Save the settings.Automatic start via Endless ListerThe option Endless Lister automatically relists listings that have expired.Open the menu: Sales Channels » Active Listings.Open a Market Listing.Activate the option Base » Endless Lister. → The option Parallel active listings becomes active, allowing you to specify how many active listings are allowed to run simultaneously on the marketplace.Save the settings.Important: Deleting listings with Endless Lister If you delete a listing where the Endless Lister is active, the listing will be immed...

You can start listings manually, provided the market listing is active. By linking with your eBay account, listings will also be automatically posted in your own eBay shop when started.Start a single market listing manuallyOpen the menu: Sales Channels » Edit Listings.Click on a market listing. → The market listing will open.Click on Start in the toolbar. → The window Start Market Listing will open.Select a date and time.Click Start to start the market listing at the entered time.Start multiple market listings manually (group function)You can start multiple market listings using the group function. This works both from the Edit Listings overview and for listings that have previously been posted, from the Active Listings overview.Open the menu: Sales Channels » Edit Listings or Sales Channels » Active Listings.Activate the listings you want to start.Click on Group Function.Select Start Listings (or Start in Active Listings) under Actions.Choose a start time:At the above time: Set date and time.Spread over: Select a period during whi...

You can filter listings in the menu Sales Channels » Edit Listings to quickly find specific offers, for example only listings from a particular marketplace or listings with a specific status. Without filters, all listings are displayed in the overview.Filter by settingsThe following filter elements and functions are available in the Filter tab:Filter settingExplanationSearch / ResetExecutes the search or resets all filters.ID searchFilter by market listing ID, listing ID or article ID. Multiple IDs must be separated by commas.Variant no.Placeholder search for the article number, shows listings whose article numbers start with the entered sequence of numbers.Listing dataSearch for terms in the title, subtitle or description of a listing.Marketplace / Listing typeSelect a marketplace (e.g. eBay) or a listing type (auction or fixed price).StockFilter by stock or stock dependency of the listing.Duration / StatusFilter by duration (e.g. endless (GTC)) or the current status of the listing.AutomationFilter by endless lister or sales plann...

You can copy multiple listings at once using the group function or the batch processing in the Listings menu.Copy listings using the group functionHere you copy a selection of previously activated listings.Open the menu: Sales Channels » Edit Listings.Activate the listings you want to copy.Click on Group Function.Enable the option Actions » Copy Listings.Click Execute to copy the listings.Copy listings using batch processingHere you copy listings that you have previously filtered.Open the menu: Sales Channels » Batch Processing » Listings.Filter the listings you want to copy.Enable the option Actions » Copy Listings.Click Execute to copy the listings.Tip: Copy and Modify If you change other listing settings in addition to the Copy Listings action in batch processing or the group function, these changes will be applied directly to the newly created copies.

You can copy a single market listing to quickly create the same offer on another platform (e.g. from ebay.de to ebay.at) or in a different variant. The copy of the listing initially has the same settings as the original.Copying a market listingOpen the menu: Sales Channels » Edit Listings.Open the desired market listing.Click on Copy. → A confirmation prompt will open.Click on Copy. → The market listing will be created and opened.Important: To avoid duplicate listings in the system, remember to change the listing’s settings, such as the platform or the variant, after the copying process.