The message "Base price information has been removed as it is invalid." indicates that values are missing from the base price details.An example log message looks as follows:If you open this message and click on "Expand all", you can see the details of the message, including the base price information.Here is an incorrect example of the base price details from the log message:OTTO Market always requires the following details for the base price:Sales amount (salesAmount)Sales unit (salesUnit)Base price amount (normAmount)Base price unit (normUnit)As shown in the example, only the sales amount and base price amount are provided, and the sales unit and base price unit are missing.An error here could be that a different unit for "piece" is stored in the variant than is maintained in the catalogue, as there are two units for "piece" in the variant.You can find this view under Setup > Items > Units > PieceA simple solution would be to store both units for "piece" in the catalogue.  Here you can find further information on how best to sto...

This error indicates that you have made a change to an OTTO product attribute, but this change is not accepted by OTTO Market.What does this error stand for?It is not possible to change the attribute criticised by OTTO Market for this product.This can relate to various attributes, for example:A variant-forming attributeA title-forming attributeOther specific OTTO attributesImportant note on product managementA product cannot be deleted (deleted) on OTTO Market; neither through PlentyONE nor through OTTO Market itself. It is only possible to mark the product as unavailable on OTTO Market.Therefore, you should always ensure before the first product transfer that the correct data fields are linked in the catalogue.

This error message indicates that the shipping provider stored in the order has not been linked to a shipping provider from OTTO Market.Error analysis in the logTo understand which shipping provider was not found, you need to open the log message. There you will usually find a message like this:message:"Carrier ID 123 not mapped in OTTO market config."The Carrier ID shown in the error message (here 123) corresponds to the ID of the shipping provider in your system. You can find this ID in the menu Setup » Orders » Shipping » Options under the tab Shipping providers.Solution: Linking in the assistantCheck in the Otto Market Setup Assistant whether the shipping provider stored in the order (with the Carrier ID from the log) has been correctly linked to a shipping provider from OTTO Market.If necessary, create the link and save the settings.To report the shipping for the affected order again, the event action with the action Report shipping information to OTTO must be triggered again.

This error message means that at the time of the shipping notification, no package number and/or return label was available for the order.TroubleshootingCheck whether the package number and the return label were already present in the system at the time of the shipping notification (when the event action was triggered).To report the shipment again to OTTO Market, you need to trigger the event action again with the action Report shipping information to OTTO.

This error message during shipping confirmation to OTTO Market means that your sender address at the warehouse is missing or incomplete.Check sender address at the warehouseA valid sender address must always be sent to OTTO Market with the shipping confirmation. If this address does not exist or is incomplete (e.g. missing postal code or city), this error occurs.You must save the address in the warehouse used for the order.Open the menu Setup » Merchandise » Warehouses.Select the warehouse that was used for the order.Switch to the tab Settings.Ensure that the sender address is completely saved there.Report shipping againAfter you have corrected and saved the address, you must trigger the event action with the action Report shipping information to OTTO again to resend the shipping confirmation.

This error message usually occurs when there is a parcel number for the order, but no return tracking number (return label) has been found. Important: A separate return label must be created for each parcel or parcel number.Troubleshooting and resubmissionCheck the order in the menu Orders » Shipping Centre.Find the respective order and switch to the tab Return Labels to check if a label is available.If no label is available, you must create one afterwards.After the label has been created, the shipping must be reported again. To do this, trigger the event action with the action Report shipping information to OTTO once more.Please note that depending on the event, it may be necessary to undo the original event (e.g. the shipping) beforehand before triggering the action again.

This error message relates to Media Assets (files) and means that no valid URL to a file (e.g. a product datasheet) was found for a variant.Error analysis and causeIn the log entry, you will often find details that help you with the analysis:variationId: Shows you which variant is affected (e.g. 10792).type: Defines the type of file. If the type (e.g. PRODUCT_DATASHEET) refers to the product datasheet, the cause lies with the affected variant (here 10792):The variant is not linked to the property that you assigned in the catalogue for the product datasheet.Or: No URL is stored in the linked property.Important requirementFiles can only be transmitted to OTTO Market in the form of a URL. Properties that do not contain a valid URL will not be exported.

This error message indicates that the delivery method for the item is not (or not correctly) linked.Solutions: Link delivery methodThe delivery method can be set via two different data fields. Make sure that the data field stored in the catalog is correctly linked to the item:Via a delivery profile: Check whether the correct delivery profile is activated in the Global tab of the item.Via a property: Check whether the property is activated and filled in the respective variant.

If your items have not been transmitted, you should check the log. You can find many error messages there and then fix the causes yourself.Search the logThere are various integrations that you should check one after the other to find the error.Open the menu Data » Log.Filter your search by selecting the following logs one after the other in the Integration field and checking the entries:Plenty\Modules\Otto\Item\Services\ItemExportServicePlenty\Modules\Otto\Item\Templates\Mutators\DefaultSkuMutator (for this, additionally set the Identifier to OTTO Market)Plenty\Modules\Otto\Item\Commands\ItemReportResultCommandPlenty\Modules\Otto\Item\Templates\Mutators\MediaAssetsMutatorCheck the displayed log entries.Interpret log levelsBased on the level, you can tell whether an item was successfully transmitted or if an error occurred:info: Log entries with this level indicate a successful transmission.error: These entries signal an error during transmission. Usually, this means that your variant is not valid and therefore was not exported.You ...

If you have activated the option Import purchase documents as external invoices in the setup wizard, invoices will only be imported after the shipping confirmation has been successfully sent to OTTO Market.Checklist if the invoice is missingIf the option is activated but the invoice is missing, please check the following points:Has the event action Report shipping information to OTTO been triggered correctly?Is there a return label for each parcel number?Are all shipping providers for OTTO Market correctly linked in the wizard?Does the return shipping provider configured in PlentyONE match the one in the OPC of OTTO Market?Are your warehouse addresses correctly stored?Further stepsWe recommend searching the log for error messages to find the cause.Important: The invoice import cannot be automatically triggered afterwards. Once you have resolved the cause, please post the order ID in a ticket so that the invoice can be imported manually.

If a shipping confirmation was not transmitted to OTTO Market, you will usually find the cause in the log.Search log dataOpen the menu Data » Log.Select the option Otto Market under Identifier.Select the log Plenty\Modules\Otto\Order\Services\OrderShippingService under Integration.Filter in the dropdown list Level successively by warning and then by error.Optional: To narrow down the result, also filter by the order ID (reference type orderId, reference value your order ID).Open the logs (e.g. with the message Variant invalid) to see the reason for the rejection or missing attributes.In the manual chapter Order processing: Error messages in the log, you will find information on specific error messages and their solutions.

You can access the history of operations executed via the interface to OTTO Market in the menu Data » Log and check them by setting specific filters.Filters for OTTO MarketThe following filter settings are suitable in the Log for searching operations from OTTO Market:Identifier » Otto MarketNote: Please note that integrations and identifiers are only available as filters in the dropdown lists when the operation has been executed at least once.Filter and check log entries (step-by-step)Open the menu: Data » Log.Click on the filter icon (``) in the toolbar.Select appropriate filter settings from the dropdown lists (use the Identifier » Otto Market for this).Optional: Select filters for date and/or time to display only entries created within a specific period.Click on Search (``). Note: The results will be displayed.Check resultsCheck entries with the levels warning and error particularly carefully.Tip: Click on a message to view the details.Tip: You can find more information about the filters on the manual page Data-Log.

If all requirements are met and the variant is still not exported to OTTO Market, you should check the data log to determine the exact reasons for rejection by OTTO Market.Check log entries for errorsOpen the menu Data » Log.Use the following filters to find the relevant export logs:Otto itemexportPlenty\Modules\Otto\Item\Services\ItemExportServiceClick on Search (🔍).Check all entries with the levels warning and error.Find and correct reasons for rejection (variant invalid)Open the logs with the message Variant invalid.These logs show the variant ID and the reason for rejection or the missing attribute.Correct the corresponding variant data in your PlentyONE system.Check catalogue mandatory fieldsMake sure that all mandatory fields of OTTO Market in the catalogue (marked with an asterisk *) are assigned to the corresponding PlentyONE data fields. These mandatory fields vary depending on the marketplace category.

1: The number of variant-forming attributes of a product (i.e. all variants under a parent SKU) must be the same. Please check the consistency of your variant-forming attributes. Examples of variant-forming attributes are: colour, size, shape, etc.2: For detailed information, please contact OTTO Market.

Please adjust the value of the material composition; for example, instead of "Down", it should say "100% Down" in this case.

Product reference is to be understood as the parent SKU. All variants of a parent SKU must be listed under the same category. Please ensure this. To check your data, you can use the live download of your catalogue.

The message can look as follows:Object response:Object status:"error" code:422 message:"Client error: `POST https://live.api.otto.market/v2/quantities` resulted in a `422 Unprocessable Entity` response: {"errors":[{"path":"/v2/quantities","title":"Error while processing request: 3726","code":422,"detail":"Error: SKU is un (truncated...) The code 422 indicates that OTTO does not recognise the SKU. As a result of a new creation, it may be that we have already created a SKU for OTTO, but it is not yet listed there at all.Only when the product data of the variant is correctly transmitted to OTTO can the stock be reconciled using the SKU.

To check if the stocks are being transferred correctly, you can do the following: Enable debug log (Log > Gear icon)  Search for “StockExportService” and then go via Plenty > Modules > OTTO > Stock > Services. Update the timestamp of your variants for which you want to transfer the stock again (make a change, such as a price change) Search in the log for the message using your SKU: A transfer can look like this, for example:112:Object sku:"123456" quantity:21 lastModified:"2022-05-24T07:03:33.000Z" If your variants are not updated despite the correct log message, please contact Otto Market.

The price is updated once daily at night within the article data export. If there are article errors, the price will not be updated. Please check the log for any error messages.The separation of price updates from the article data export is planned.

DHL Return Online – Register new License Plate number in Otto MarketsDHL occasionally changes the number range for returns. To ensure your returns continue to run smoothly via Otto Markets, you need to register the new License Plate number in your Otto portal. Step 1: Retrieve new License Plate number from DHL Log in to your DHL Business Customer Portal. Navigate to “Return” > “Return Settings”. There you will find your current License Plate number.➤ Important: Copy only the numbers, without the prefix “XXXXC”.   Step 2: Enter number in Otto Markets Log in to your Otto Markets Portal. Go to the settings and enter the copied number under “License Plate” or “Customer Identification”. Don’t forget to save!     Step 3: Trigger shipping notification Finally, you should trigger a shipping notification to Otto for any orders that may be stuck.Depending on the case, you can do this, for example, via a status change, return and rebooking, or goods issue.  

To understand which shipping provider was not found, the message must be opened.You will then find, for example, this message:Object message:"Carrier ID 123 not mapped in OTTO market config." trace:Array[3] code:0 line:339 Trigger:"backend: POST /plenty/admin/gui_call.php" This error indicates a missing configuration of the shipping provider stored in the order (Order > Tab: Settings). In this example, it would be ID 123.The ID corresponds to the shipping provider ID under Setup > Orders > Shipping > Options, Tab: Shipping Providers.In the Otto Market Setup Assistant, it must now be checked whether the shipping provider stored in the order also has a valid mapping.Usually, this then needs to be updated.Afterwards, the shipping should be checked again.

Important: Only the following return service providers are permitted at OTTO Market: DHL, Hermes, GLSPlease check whether a parcel number and also a return tracking number (return label) exist for the order.Check this in the menu Orders > Shipping Centre.Return labels are displayed after searching for the respective order in the "Return Labels" tab. If no label is available, this label must be created afterwards and the shipping must be reported again.

At the time of the shipping notification, no package number and/or return label was available. Please check whether both were already available at the time of the shipping notification.

The shipping confirmation requires a valid sender address. If this does not exist or is incomplete, this message will lead to an error. Therefore, check your settings:The shipping confirmation is only sent to OTTO Market if the sender address of the merchant has been saved. You save the address in the settings of a warehouse under Setup > Goods > Warehouse > [Select warehouse] > Settings . You must save the address in the warehouse used for the respective order.

This usually occurs because at the time of the shipping notification for the order, a package number was found but no return tracking number (return label) was found.Check this in the menu Orders > Shipping Centre.Return labels are displayed after searching for the respective order in the "Return Labels" tab. If no label is available, this label must be created afterwards and the shipping must be notified again.If a return label is available but was created after the shipping notification, the shipping notification must be triggered again.Note: A return label must be created for each package/package number (Order tab: Settings, see Package number).

The full error message can look like this:"Client error: `POST https://live.api.otto.market/v1/shipments` resulted in a `409 Conflict` response: {\"errors\":[{\"title\":\"POSITION_ITEM_INCLUDED_IN_OTHER_SHIPMENT\",\"detail\":\"One or more of the given position item ids alre (truncated...) This usually means that the position of the order (PositionItemID) has already been reported (manually directly at OTTO Market in the OPC).We cannot consider manual shipping notifications.

If a shipping confirmation has not been successfully reported to OTTO Market, open the menu Data > Log:Use the following filtersIntegration: Plenty\Modules\Otto\Order\Services\OrderShippingServiceIdentifier: OTTO MarketLevel: critical / errorIf necessary, you can also filter by the order ID:Reference type: orderIdReference value: your order ID

Please check the following points in advance:Was the event action of the shipping notification triggered after the creation of the return label?Is there a return label for every parcel number?Are all shipping service providers correctly linked for Otto Market in the assistant?Does the return service provider configured in PlentyONE match the one in the OPC of Otto Market?Are the addresses of your warehouse correct?If you use DHL: Are your login details up to date?To find a solution more quickly, we recommend searching the log for error messages.

(Possible) content of the message:Object variationId:10792 type:"PRODUCT_DATASHEET" location:"" Trigger:"cli: artisan catalog:async-export" This error indicates that the file stored in the catalogue under "media assets" (more specifically, here: under the product datasheet, see type) :does not have a URL for the property linked to the item in the cataloguePlease note that for media assets, only properties in the form of a URL can be stored. Properties that do not contain a URL will not be transferred. The property type "file" is also not supported.

If such a case has occurred, you will find current log entries in your system: First, open the menu under Data » Log . Filter your search by selecting the following log under Integration:Plenty\Modules\Otto\Item\Templates\Mutators\MediaAssetsMutator Such a log entry indicates a rejection: Open the entry and display the details.