If you have activated the option Import purchase documents as external invoices in the setup wizard, invoices will only be imported after the shipping confirmation has been successfully sent to OTTO Market.

Checklist if the invoice is missing

If the option is activated but the invoice is missing, please check the following points:

• Has the event action Report shipping information to OTTO been triggered correctly?
• Is there a return label for each parcel number?
• Are all shipping providers for OTTO Market correctly linked in the wizard?
• Does the return shipping provider configured in PlentyONE match the one in the OPC of OTTO Market?
• Are your warehouse addresses correctly stored?

Further steps

We recommend searching the log for error messages to find the cause.

Important: The invoice import cannot be automatically triggered afterwards. Once you have resolved the cause, please post the order ID in a ticket so that the invoice can be imported manually.