Check the live download of your catalogue. The data looks like this:productSafety name "Company name" address "Sample Street 1a 12345 Kassel Germany" regionCode "DE" email "service@mustermann.com" phone "+49123456789"If the data is present: check the article data in the OTTO Market backend under Product overview > Edit article # > Features > Product safety (Responsible person in the EEA) .Also check for errors in the log.The most common errors can be found under the following integrations under Data > Log :Plenty\Modules\Otto\Item\Commands\ItemReportResultCommand (contains only SKUs)Plenty\Modules\Otto\Item\Services\ItemExportService (contains only variant IDs)If the data is not visible in the live download, please check the data under "Setup > Articles > Settings > Manufacturer" for completeness.If necessary, save your catalogue again.Article data is transmitted once daily.

In the OPC under Products > Product Data Analysis > Product Data Errors in Detail you can view all errors except those under the Integration /ItemExportService (this concerns a plenty validation).Additionally, all errors can be downloaded.

If your variant is missing there, the following requirements must be checked:In the Tab: Availability of the respective variant, the availability "OTTO Market" must be set.In the Tab: Properties of the respective variant, the property "OTTO Category Group" must be set. The format name of the respective OTTO catalogue is expected as the selection value.This link assigns the variant to the respective OTTO catalogue (this corresponds to the OTTO category group).The name of the format is expected, NOT the name of the catalogue you assigned!The variant is activated.

Using the catalogue function "Live Download" (under Data > Catalogues > #Select catalogue#), you can check whether the variants for the catalogue are valid, as well as which data we transmit to OTTO market.Another tab will open, which should not be closed during the export process. Once the export has been successfully completed, the file can be downloaded and opened under the download symbol "Download export".You can search for the variant using the EAN (use the programme’s search function). If it is included there but not transmitted to OTTO market, you can check the error messages in the log. However, if it is not included there, the basic requirements must be checked.

The price reconciliation takes place daily via the article export.This means: If articles/variants have errors, the price cannot be reconciled and will therefore not be updated on Otto Market.What should I do then?Check the log to see if you can find any error messages. 

If the MOIN has not yet been imported, you can check the log for any errors related to the import that might be preventing the MOIN import for your variant(s).For this, use the following filters:Integration: Plenty\Modules\Otto\Item\Jobs\MoinImportJobReference type: skuReference value: your SKUoptionalLevel: errorPossible error messages:title:"This variant is already known on the OTTO marketplace. To be able to offer the variant for sale, please either confirm the content via the UI or send us the (correct) MOIN via the API." code:"302001 - MOIN_ALREADY_KNOWN"If you want to check the MOIN imports for, for example, new articles, you can set the integration Plenty\Modules\Otto\Item\Services\MoinImportService to Debug before transmitting the new articles.After activating Debug, this log message can be filtered by:SKUVariant IDMOIN How do I set my log to Debug?1. Navigate to the menu item Data > Log.2. Open the *Log Configuration3. Search for “MoinImportService”4. Click on “MoinImportService”, change the log level on the right to Debug...

The brands and category groups provided by OTTO Market are updated in the system at specific intervals:Brands: daily (at night)Category groups: daily (at night)Brands created by merchants in OTTO Market are only available in the system after the next update.