If a shipping confirmation was not transmitted to OTTO Market, you will usually find the cause in the log.

Search log data

1. Open the menu Data » Log.
2. Select the option Otto Market under Identifier.
3. Select the log Plenty\Modules\Otto\Order\Services\OrderShippingService under Integration.
4. Filter in the dropdown list Level successively by warning and then by error.
5. Optional: To narrow down the result, also filter by the order ID (reference type orderId, reference value your order ID).
6. Open the logs (e.g. with the message Variant invalid) to see the reason for the rejection or missing attributes.

In the manual chapter Order processing: Error messages in the log, you will find information on specific error messages and their solutions.