Users who are to use the eBay Marketing plugin to create and manage campaigns and sales promotions need specific rights in PlentyONE.Required rights for use:Employees need at least the following rights, which are assigned in the menu Setup » Account Management » Roles:AreaSubareaPermissionRightsSales channelsViewRightsSales channels » eBay sales promotionsViewRightsSales channels » eBay campaignsViewRightsListing » Market listingAll permissions and all subordinate permissionsRightsListingReadRightsListing » Listing typeUpdateRightsMarkets » CredentialsAll permissionsTip for assigning rights:Only users with roles of the Administrator type can assign these rights. Use the advanced mode in the menu Setup » Account Management » Roles to enable the rights via the checkboxes and then save the role. 

To create campaigns and sales promotions on eBay through your PlentyONE system, you need the eBay Marketing plugin as well as the eBay SDK. These plugins must be purchased in the plentyMarketplace and installed in a plugin set.1. Add plugins to the system (purchase)Open the menu Plugins » plentyMarketplace.Navigate to the plugin eBay Marketing (or eBay SDK).Open the detail view of the respective plugin.Click on Checkout in the right column.Read and accept the terms and conditions.Click on Buy.Note: Wait a few minutes before proceeding with the installation.2. Install and activate pluginsOpen the menu Plugins » Plugin Set Overview.Click on the plugin set in which you want to install the plugin.Click on Add Plugin.Select the plugin eBay Marketing (or eBay SDK) from the list.Click on Install.Change the status of the plugin to active.Save the plugin set.

Users with roles that are not of the Administrator type require specific permissions to meaningfully use and edit the tags for organising eBay feedback.Required permission:Employees need at least the following permission:Setup > Tag (Read, Create, Edit, etc.)Tip for assigning permissions:Note that only users with roles of the Administrator type can assign permissions.Navigate to Setup » Account Management » Roles.Select a role or create a new one.Switch to advanced mode and assign the permissions for the area Setup > Tag.Save the settings.

To be able to respond to eBay feedback via your PlentyONE system, you need the eBay Feedback plugin as well as the eBay SDK. These plugins must be purchased in the plentyMarketplace and installed in a plugin set.1. Add plugins to the system (purchase)Open the menu Plugins » plentyMarketplace.Navigate to the plugin eBay Feedback (or eBay SDK).Open the detail view of the respective plugin.Click Checkout in the column on the right.Read and accept the terms and conditions.Click Buy.Note: Wait a few minutes before proceeding with the installation.2. Install and activate pluginsOpen the menu Plugins » Plugin Set Overview.Click on the plugin set in which you want to install the plugin.Click Add Plugin.Select the plugin eBay Feedback (or eBay SDK) from the list.Click Install.Change the plugin status to active.Save the plugin set.

Users with roles that are not of the Administrator type require specific access rights in order to view and create reports from the eBay Analytics plugin in PlentyONE.Required permissions for use:Employees need at least the following permissions, which are assigned in the menu Setup » Account Management » Roles:AreaSub-areaPermissionPermissionsSales channelsViewPermissionsSales channels » eBay Account PerformanceViewPermissionsSales channels » eBay Listings PerformanceViewPermissionsListing » Market ListingAll permissionsPermissionsListing » Shipping ProfileReadPermissionsListingUpdatePermissionsMarkets » CredentialsAll permissionsTip for assigning permissions:Only users with roles of the Administrator type can assign these permissions. Use the advanced mode in the menu Setup » Account Management » Roles to activate the permissions via the checkboxes and then save the role. 

With the eBay Analytics plugin, you can create reports to analyse the performance of your entire eBay account over a specific period. You can find this feature in the eBay Account Performance menu.Step-by-step guide to creating a report:Open the menu Sales Channels » eBay Account Performance.Make the following settings:SettingExplanationPlatformSelect the appropriate eBay platform.AccountSelect the desired eBay account.Start dateEnter the start date. The time interval may be a maximum of 30 days.End dateThe end date must not be before the start date. The time interval may be a maximum of 30 days.MetricSelect the metric to be analysed (click-through rate, listing views, impressions, conversion rate or transaction).Save the settings.Note regarding the metrics Listing Views and Impressions:If you select the metric Listing Views or Impressions, several sub-metrics will be displayed in the report. You can show or hide additional sub-metrics within the report by clicking on the respective metric.

After creating a listing performance report, you can filter it by various metrics to gain detailed insights into buyer behaviour.Available metrics and their meanings:MetricExplanationClick-through rateIndicates how often a buyer clicked from an impression to the listing page.Impressions on the eBay search results pageHow often a listing was shown in the search results.Impressions in the eBay ShopHow often the listing was shown in the eBay Shop.Total number of impressionsThe total number of displays (search results page + eBay Shop). If the listing was shown on both pages, it counts twice.Direct viewsNumber of direct views (e.g. via a bookmark).External viewsNumber of views via an external site (e.g. Google search results).Views via non-search and non-sales-related pages on eBayViews via other eBay pages (except search results page or eBay Shop).Views via the search results pageNumber of views via a link from the search results on eBay.Views via the eBay ShopNumber of views via a link from your own eBay Shop.Total viewsAll types of ...

With the eBay Analytics plugin, you can create reports to analyse the performance of individual listings. You can find this feature in the eBay Listings Performance menu.Step-by-step guide to creating a report:Open the menu Sales Channels » eBay Listings Performance.Click on Create new report.Make the following settings:SettingExplanationPlatformSelect the appropriate eBay platform.AccountSelect the desired eBay account.NameAssign a unique name to the report.Start dateEnter the start date. The time interval may be a maximum of 30 days.End dateThe end date must not be before the start date. The time interval may be a maximum of 30 days.ListingsAdd the listings to be analysed using the plus sign. A maximum of 100 listings can be included in the report.Save the settings.Note: The report processing will start automatically within a few minutes. 

To be able to analyse the listing performance on eBay, you need the plugins eBay Analytics and eBay SDK. These plugins must be downloaded via the plentyMarketplace and installed in a plugin set.1. Add plugins to the system (purchase)Open the menu Plugins » plentyMarketplace.Navigate to the plugin eBay Analytics (or eBay SDK).Tip: Use the search function or open the category Plugins » Sales » Marketplaces.Open the detail view of the respective plugin.Click on Checkout in the right column.Read and accept the terms and conditions.Click on Buy.Note: Wait a few minutes before continuing with the installation.2. Install and activate pluginsOpen the menu Plugins » Plugin Set Overview.Click on the plugin set in which you want to install the plugin.Click on Add plugin.Select the plugin eBay Analytics (or eBay SDK) from the list.Click on Install.Change the status of the plugin to active.Save the plugin set.

eBay Fulfillment by Orange Connex offers shipping to a fixed list of countries. To work correctly with these countries in your PlentyONE system, you need to activate them in the delivery countries settings.The countries supported by eBay Fulfillment by Orange Connex are:BelgiumBulgariaGermanyFrance (excluding overseas territories)GreeceItaly (excluding Campione d’Italia, Livigno, San Marino, Vatican City)CroatiaLuxembourgMaltaNetherlands (excluding overseas territories)AustriaPortugal (excluding Azores, Madeira)RomaniaSlovakiaSloveniaSpain (excluding Canary Islands, Ceuta, Melilla)Czech RepublicHungaryCyprusStep-by-step guide to activating the delivery countriesOpen the menu Setup » Orders » Shipping » Delivery Countries.For the desired countries, select the option Active or Backoffice active from the dropdown list in the Active column.Active also makes the delivery country visible in the webshop.Backoffice active makes it visible only in the PlentyONE system, but not in the webshop.Select the desired language for the delivery coun...

The order source for eBay Fulfillment by Orange Connex is already present in the PlentyONE system, but it must be activated by you so that orders can be correctly assigned.Step-by-step guide to activationOpen the menu Setup » Orders » Order Source in your PlentyONE backend.Search for the entry eBay Fulfillment by Orange Connex.Activate the option by ticking the checkbox.Save the settings.Note for those switching from eBay Fulfillment with FiegeIf you are already using the eBay Fulfillment solution with Fiege, activate the correct order source for eBay Fulfillment by Orange Connex. Do not deactivate the previously used order source for the eBay Fulfillment solution with Fiege until your entire inventory has been moved or sold off.

There are no listing fees for submitting a Second Chance Offer (SCO).You only pay the final value fee once the sale is completed.The currently valid prices and fee rates can be found in the official eBay documentation.

You can use the absence settings for your eBay shop to inform your customers about your absence. During your absence, appropriate notices will be displayed in your eBay shop and on your listings.Set absence settingsTo configure the absence settings, proceed as follows:Open the menu Setup » Markets » eBay » Settings » Tab: Account Settings.Make the following settings:SettingExplanationEnableSelect Yes to activate the absence settings. This setting takes effect immediately after saving. Your customers will see an absence notice on the homepage of your eBay shop. An automatically generated text by eBay will be shown on your listings. No is enabled by default. Select No if you want to deactivate the absence settings again.Absence noticeEnter a text in the free text field that will be shown to your customers on the homepage of the eBay shop. You can use HTML formatting in this free text field to design your text.Save the settings.

In addition to retrieving orders and price matching, there are other settings that control the behaviour of your eBay accounts.SettingExplanationAutomatically activate eBay Plus for new listingsSelect Yes so that all new listings automatically belong to the eBay Plus loyalty programme. The setting can be edited afterwards.Send copy of eBay invoice to sellerSelect Yes to have a copy of the eBay invoice automatically sent to you as the seller.Minimum stock for automatic startEnter a value from which listings will be automatically restarted. If this value is greater than the stock level, listings will not be started. Note: This setting has no effect on GTC listings with the "Out of stock" option enabled.Stock bufferEnter a number for the stock buffer. The entered quantity will be deducted from the stock and not made available for sale.External eBay order number in orderChoose which external order number should be displayed in PlentyONE: eBay sales record number (old eBay order number, incremented per customer) or eBay order number (ne...

In the menu Setup » Markets » eBay » Settings you configure basic settings for the marketplace eBay, such as linking shipping profiles, matching return reasons, and status links for purchase cancellations.Set up basic settingsOpen the menu Setup » Markets » eBay » Settings » Tab: Basic Settings.Make the desired settings according to the following explanations.Save (💾) the settings.Important basic settingsSettingRecommendation/ExplanationUPC from EAN fieldChoose here whether the Universal Product Code (UPC) is taken from an EAN field (Use EAN 1 - 4). This setting is relevant if you select the option Transmit UPC in the listing.Use variant number as stock keeping unit (SKU)No (recommended): The SKU is generated automatically (e.g. #MLID#123 or #MLID#123-456). Yes: The variant number is transmitted as stock unit, which is not recommended because matching can fail if the variant number changes without updating the listing.Sort eBay variants based on the article variant positionChoose Yes or No. If No, sorting is based on the position o...

After you have made changes to your eBay account details, your shop categories and the return policies need to be reset.Make settingsShop categories: You set the shop categories directly in the menu where you also import them (Setup » Markets » eBay » Settings » Tab: Account settings).Return policies: The return policies are set separately under Setup » Markets » eBay » Framework conditions » Tab: Return policies.

You can create user roles (roles) and assign them specific permissions. Please note that only users with roles of the type Administrator can assign permissions.Assigning permissionsOpen the menu Setup » Account Management » Roles.Click on New (add) to create a new role.Give the role a name.Switch to advanced mode using the Advanced (toggle_on) button.Assign the desired permissions for the respective area by activating the checkboxes.Note: You can either assign permissions for an entire area or expand the area to grant only limited permissions.Save (💾) the settings.Simple vs. Advanced ModeThe simple and advanced modes are linked, but only in one direction:If you activate permissions in the simple mode, the associated permissions in advanced mode are automatically activated.If you assign permissions only in the advanced mode, no permissions for menus or plugins in simple mode are activated.

Users who are not of the Administrator type can only use PlentyONE with limited functionality. For these employees to authenticate eBay accounts with OAuth2, they need specific permissions.Required permissionsThe users' role requires at least the following permissions:Permissions > Markets > CredentialsPermissions > Markets > eBay > Marketplace > Read

When activating or updating an eBay account via OAuth2, a token is generated that is valid for 18 months.Important notes on validityNo warning: You will receive no automatic warning when the token expires.Change of credentials: The token also immediately becomes invalid if you change your credentials (e.g. password) directly on eBay.In both cases, you must update the account in the menu Setup » Markets » eBay » Accounts » OAuth2.

You can activate your eBay account for OAuth2 directly in PlentyONE. For this, you will need your eBay login details (username and password).Activate OAuth2 accountOpen the menu Setup » Markets » eBay » Accounts » OAuth2.Select Add Production Account if your eBay account is already active. Or: Select Add Sandbox Account to activate an account for a test environment (Sandbox).You will be redirected to eBay. Authenticate your details there.Important: When entering your eBay account details, please pay attention to upper and lower case letters.The account will be activated after authentication and displayed in the menu Setup » Markets » eBay » Accounts » OAuth2.What happens if the login details change?If you change your eBay login details (e.g., your password) on eBay, the token will become invalid. You must then update and resynchronise the account in PlentyONE.

OAuth2 is an authentication method from eBay, which is required for more and more essential workflows and processes. For the setup in PlentyONE, you need a valid SSL certificate.Why set up OAuth2?Since OAuth2 is required for more and more important eBay processes, you should authenticate your eBay account for OAuth2 already during the initial setup of your marketplace.RequirementA valid SSL certificate for your system is absolutely necessary for the eBay OAuth2 authentication.

Yes, you can manage multiple eBay accounts simultaneously with PlentyONE.Each account must be activated separately in the menu Setup » Markets » eBay » Accounts » Auth’n’Auth.

You can delete an eBay account in the menu Setup » Markets » eBay » Accounts » Auth’n’Auth.Important note before deletingNote: End all active eBay listings before deleting an eBay account.Delete accountOpen the menu Setup » Markets » eBay » Accounts » Auth’n’Auth.Click on Delete account (trash can icon) for the desired account.A window with a security prompt will open.Click OK to delete the account.The account will then be deleted.

You can rename an eBay account in the menu Setup » Markets » eBay » Accounts » Auth’n’Auth. This is necessary, for example, if you have changed your username on eBay.Renaming an accountOpen the menu Setup » Markets » eBay » Accounts » Auth’n’Auth.Click on Edit (pencil icon) for the desired account.Enter a new username.Save (💾) the settings.The account will then be renamed.

When activating or updating an eBay account in PlentyONE, a token is generated that is valid for 18 months.Important notes on validity No warning: After the validity period expires, there is no automatic warning. Change of access data: The token (key) also becomes invalid immediately if you change your access data (e.g. your password) directly at eBay.In both cases, you must update the token manually in PlentyONE.

You need to update the token of your eBay account if you change your eBay login details (password) or if the token has expired.Update tokenOpen the menu Setup » Markets » eBay » Accounts » Auth’n’Auth.Click on update to update your account token.The window Unlock or change account will open.Click on the gear to update your token.You will be redirected to eBay where you must authenticate your details.Afterwards, the new validity of the token will be displayed in PlentyONE under eBay token valid until.

You activate new eBay accounts in the menu Setup » Markets » eBay » Accounts » Auth’n’Auth. For this, you need your eBay login details (username and password).Activate a new accountOpen the menu Setup » Markets » eBay » Accounts » Auth’n’Auth.Click on Activate account.The window Activate or change account will open.Enter the eBay username under Username.Select an eBay country platform under Platform.Click on the gear to activate your account.You will be redirected to eBay where you must authenticate your details.The account will then be displayed in PlentyONE in the Accounts menu.

You need your eBay login details, which consist of your username and your password. You receive these details from eBay by registering there and creating a member account.