As a rule, PlentyONE automatically synchronises product images with Shopify. twice, the order is incorrect, or old images continue to be displayed in Shopify even though they have been deleted in PlentyONE, you can trigger a manual clean-up.When is a clean-up useful?Use this function only if one of the following errors occurs:Duplicate images: Images are displayed multiple times in Shopify.Incorrect order: The image positions in Shopify do not match those in PlentyONE.Missing images: Images are not fully transferred after more than 24 hours despite correct settings.Outdated images: Images that have been deleted in PlentyONE are still visible in Shopify.[!CAUTION] Important note on the process: The clean-up first deletes all images of the affected products in Shopify and then transfers them again from PlentyONE. During this process, the products in your shop will temporarily be displayed without images.Carrying out the clean-upIn your PlentyONE system, navigate to: Setup » Markets » Shopify App » Help.Go to the Product Image Clean-u...

The automatic import of orders processed via TikTok Fulfillment (FBT) and handed over via Shopify to PlentyONE currently does not work smoothly. This is because TikTok blocks the order data in Shopify for about an hour to allow cancellations. As a result, the orders fall outside the regular automatic import time window of PlentyONE.Current Workaround (Manual Solution)Since an automatic adjustment of the import timeframe (cron job) is not planned in order to avoid performance degradation for all users, you currently need to trigger the import of the FBT orders manually.How to trigger the import manually:Navigate in your PlentyONE system to: Setup » Markets » Shopify » Settings.Select the corresponding Shopify market.Switch to the Settings tab or the corresponding tab for order import (the exact path may vary depending on the plugin version, see attached screenshot in the original conversation).Find the option to manually trigger the order import (e.g. a button labelled Trigger Import).Perform the import.Important: The manual import ...

Yes, PlentyONE offers a very practical diagnostic tool that allows you to specifically check a single variant for all necessary export conditions for Shopify. This is the quickest way to find errors in a particular variant.How to use the export check:Open the menu Setup > Markets > Shopify App > Help > Export Conditions.Select the webshop (client) at the top for which you want to perform the check.Enter the ID of the variant you want to check.Click on Check.You will then receive a detailed list of all export requirements. Fulfilled conditions are marked in green with a OK, while missing or incorrect settings are marked in red with a X.Important: A variant is only exported to Shopify if all conditions on this list are met without errors. Among other things, the tool checks whether the variant is active, has a Shopify SKU and a valid price, all texts and translations are present, and the Shopify limit of 100 variants per item is not exceeded.Note: Shopify itself does not necessarily require a sales price for a valid export. This is s...

Yes. If a variant does not appear as expected in your Shopify store, it is usually due to one of the following settings in PlentyONE. Go through this checklist point by point to find the cause. Checklist for variant export1. Is the variant itself active?Where? Items > Items > [Open variant] in the Availability and visibility section.What? The checkbox for Active must be checked.2. Is the sales channel "Shopify" assigned?Where? Items > Items > [Open variant] in the Sales channels section.What? The sales channel Shopify must be added.3. Is the correct client (store) activated?Where? Items > Items > [Open variant] in the Availability tab.What? The checkbox for the client connected to Shopify must be checked.4. Is a Shopify SKU stored?Where? Items > Items > [Open variant] in the Availability tab, SKU section.What? There must be a SKU specifically for the origin Shopify.5. Is the sales price set up correctly?Where? Items > Items > [Open variant] in the Sales prices section.What? A price must be stored in a sales price that is activated ...

A common reason for this is that the correct tenant (shop) is not activated for the variant. PlentyONE only exports variants for which the tenant assigned is the one connected to your Shopify store.Here’s how to ensure the correct tenant is activated:Open the corresponding variant in the menu Products > Products.Switch to the Availability tab.In the Tenant (shop) section, check the box for the tenant you use for your Shopify sales.Save the setting.After you have activated the tenant, the variant will be considered for the next export to Shopify.