If an item or variant cannot be exported to Shopify, even though the general export conditions appear to be met, this is often due to the availability and stock settings of the variant.

Cause

The option Automatically unavailable when no net stock is enabled for the affected items or variants. If an item or variant with this setting has no stock, the export to Shopify will be blocked.

As soon as stock is entered for the variant, the export resumes and the update to Shopify is carried out.

Step-by-step guide to fix the issue

To resolve the problem, you can either adjust the stock of the variant or change the automatic setting of the variant:

1. Navigate in your PlentyONE system to: Items » Items and open the affected item or variant.

2. Switch to the Availability tab (or Visibility).

3. Make one of the following adjustments:

   • Solution A: Enter a positive stock quantity for the variant.

   • Solution B: Disable the option Automatically unavailable when no net stock if the item should be exported to Shopify even without stock.

4. Save the settings.