A white screen in the PlentyONE App within Shopify usually indicates an incorrect DNS configuration of your domain.

Cause of the error

For the PlentyONE App to load correctly in the Shopify backend, the app's requests must reach the PlentyONE system. If the domain used is not configured correctly or redirects to an external shop domain are set up, the requests do not reach the PlentyONE system and the app remains white.

Step-by-step guide to fix

1. Log in to your domain provider or DNS manager.

2. Open the DNS settings for the affected domain.

3. Create a CNAME record that points from your domain to your personal PlentyONE shop address (e.g. your-domain.co.uk must point to pXXXXX.my.plentysystems.com).

4. After making the changes, clear your browser cache.

5. Open the PlentyONE App again in the Shopify backend.