If categories are no longer transferred to Shopify after changing the client, this is usually because the category settings have not yet been explicitly applied for the new client.

Cause of the faulty transfer

When changing the assigned client, the category settings often remain in the system on the original client. Since the client linked to Shopify is therefore not actively assigned to the categories, no category data is transferred to Shopify during the automated export process.

Step-by-step guide to resolve

1. Navigate in your PlentyONE system to: Items » Categories.

2. Open the affected category.

3. Click the button Apply category settings.

4. Select the correct client that is connected to your Shopify shop.

5. Click again on Apply category settings to save the assignment.

6. Perform these steps for all categories that should be transferred to Shopify..