If product images from PlentyONE are not displayed in your Shopify store, this is usually due to a missing origin on the image or a missing link to the variant.

Cause of the missing image transfer

For images to be processed during the product export by the Shopify app, two conditions must be met: The images must be explicitly assigned the marketplace Shopify and the images must be linked to the respective variants. If the origin is missing on the image, it will be skipped during export.

Step-by-step guide to resolve the issue

1. Navigate in your PlentyONE system to: Products » Products and open the affected product.

2. Switch to the Images tab.

3. Ensure that for each image in the Markets section, the origin Shopify is activated.

4. Check in the Availability section whether the image is assigned to the desired variant.

5. Save the changes to the product.

Tip: If the origin is missing for multiple products, you can update the image availabilities collectively via a data import (FormatDesigner / Import).