In Shopify, the product type only exists at item level, not per variant. The mapping Attribute Product Type → Product Type in PlentyONE therefore only updates this product type at item level. If you see a “Product type” per variant in Shopify, this is a custom metafield with the same name. It is not updated by this mapping.

How to recognise the problem

• In PlentyONE, the Product type property is maintained for the variants and linked to the product type.
• In Shopify, the value does not appear for the variants or is not updated, for example in the bulk editor under “Product type”.
• The product type at item level in Shopify, on the other hand, is correct.

Cause

Shopify’s product type always applies to the entire item. A field called “Product type” at variant level is a custom metafield. Mapping the property to Shopify’s product type does not update this metafield.

What to do

1. In the account, go to Setup » Wizards » Omni-Channel » Input Field Mappings and check the existing mappings. There you can see what the property is linked to.
2. Check whether the property is linked to Shopify’s product type and not to a metafield.
3. If you want to transfer the value per variant, also map a metafield at variant level. Make sure to follow the supported configuration for metafields.

You can find more information about product types at Shopify: Product type.