PlentyONE does not offer an official user interface (UI) for displaying Amazon Custom Data (personalizations). However, the data is imported via two specific order item properties that are accessible exclusively through the REST API.We can provide no support for the integration, extraction, or display of this data.Prerequisites for Data ImportAlthough the import is technically possible, certain prerequisites must be met by Amazon for the data to reach PlentyONE at all:PII Data: Amazon treats custom information (called BuyerCustomizedInfo) as strictly protected personally identifiable information (PII).Amazon SP-API Approval: You need the appropriate SP-API approval (Restricted Data Token, RDT) from Amazon. Without this approval, Amazon does not transmit the PII data (and thus the custom links) to PlentyONE.MFN/FBM: The provision of this data by Amazon is usually limited to MFN/FBM orders (merchant fulfilment) and does not work for FBA orders (fulfilled by Amazon).Import via Order Item PropertiesIf the prerequisites are met, the per...

If you are using an external repricing tool for Amazon that is not directly connected to PlentyONE, you must ensure that PlentyONE does not send its own price updates to Amazon.Necessary settings in PlentyONETo hand over price control to the third party, you need to make the following settings:Disable price changes: Make sure in the Amazon item settings that for the setting Price changes the option Never is selected.You can find this setting under: Setup » Markets » Amazon » Settings.No price linkage in the catalogue: Ensure that in the used catalogue (offer or product catalogue) no price is linked.

Stock levels are not linked via a data field in the product catalogue. Instead, stock updates are made through a special setting.Stock correction and transferNo data field: There is no data field for stock in the product catalogue.Activation of stock changes: Stock updates are transferred via the setting Stock changes in the menu Setup » Markets » Amazon » Settings.Automatic export: When this setting is activated (e.g. set to every 15 minutes or hourly), stock information is automatically added during the catalogue export.

To update an existing offer on Amazon, you need the correct settings on the item and variant as well as an active offer catalogue.Settings on the item/product (in the PlentyONE system)Link product type: Link a current product type for the item in the Amazon section.Activate variant: Activate the Active option (toggle_on) in the Availability and visibility section.Add order origin: Add the option Web-API and the desired Amazon origin in the Sales channels section.Settings for price and stock changes (global)These settings control the automatic update of prices and optionally stocks:Activate price changes: Select the option 15-minute or Hourly under Setup » Markets » Amazon » Settings » [Open account] » Tab: Item settings for Price changes.Optional stock update: If you also want to update the stock, select the option 15-minute or Hourly for Stock changes.Settings for the offer catalogueCreate catalogue: You have created an offer catalogue.Assign data fields: You have linked the required data fields in the offer catalogue.Activate cat...

To transfer a new product listing catalogue to Amazon, you need to configure settings both on the item/variant and on the listing catalogue itself.Settings on the Item/Product (in the PlentyONE system)On the Item (Item » Item)Link product type: In the Amazon section, link a current product type for the item.On the Variant (Item » Item » [Open Variant])Activate variant: In the Availability and Visibility section, enable the option Active (toggle_on).Add order origin: In the Sales Channels section, add the option Web API and the desired Amazon origin.Positive net stock: The variant must have a positive net stock in the Stock section.Observe export filter shop items: If you have selected the option Only items visible in the webshop under Setup » Markets » Amazon » Settings » Tab: Item Settings in the Export Filter section for the setting Shop Items, ensure that the variant is also activated for the shop in the Client (Shop) section.Optional Export Filters (Global)If you only want to export variants with certain markings and tags, make...

For a property to be transmitted from PlentyONE to Amazon, it must be linked to the desired variant and then assigned in the Amazon offer or product catalogue.1. Link property to variantYou link the created property directly in the item variant:Open the variant to be linked with the property in the menu Items » Items » [Open variant].Switch to the Properties tab in the navigation bar on the left side.Click on Add properties (add).The Add properties window will open.Tip: Use the search to find the desired property faster.Tick the checkbox for the desired property.Click on ADD.Depending on the property type (e.g. selection property), enter additional information or select a suitable value from the dropdown list.Save the settings.2. Link property in the Amazon catalogueAfter linking with the variant, you must assign the property to the corresponding Amazon data field in the Amazon catalogue:Open the menu Data » Catalogues.Select the Amazon catalogue for which the property is to be used.Assign the property to the desired Amazon data fi...

You create new items via the product catalog. This is first exported within 24 hours after changing a value on the variant, and a new export takes place within 24 hours after an update.Required settings for item creationThe following steps are required for item creation via product catalogs:A separate product catalog must be created for each product type and sales channel (e.g. Amazon.de, Amazon.fr).All required data fields must be assigned in the product catalog.The product catalog must be activated.Important: Attributes and free text fields are not supported by the catalogs. You must convert existing attributes into properties.Alternatives to item creation without a catalog (transitional solution)As a transitional solution for switching to product catalogs, you can alternatively use an adapter or manual export and upload to Seller Central.Adapter solution:The adapter supplements the existing flat file information with additional data that can be added to the Amazon export via properties.Although it accesses current flat file info...

You create new listings by exporting the listing catalog, which is exported for the first time within 15 minutes after changing any value on the variant.Required settings for creating listingsThe following settings are necessary for successful listing creation:The listing catalog must be created and activated.All required data fields must be assigned in the listing catalog.To transfer later price and/or stock updates, you must additionally select the option Price changes or Stock changes in the menu Setup » Markets » Amazon » Settings » [Open account] » Tab: Item settings and choose either every 15 minutes or hourly.Note: During the first export of new listings, prices and stock are transferred even without activated options.Alternative to creating listings without a catalogThe option to create new listings without a listing catalog is time-limited. From 31/07/2025 / 01/08/2025, new listings can only be created via a listing catalog.

Stock updates continue to be made every 15 minutes using the previous method, but are additionally automatically transmitted with each export of the offer catalogue.Required settings for stock updates with catalogueTo transmit stock, you must keep the previous settings and perform additional steps for transmission via the offer catalogue:1. Retain the previous settingsNavigate in your system to: Setup » Markets » Amazon » Settings » [Open account] » Tab: Item settings.Select for Stock changes the option Every 15 minutes or Hourly.The existing settings for stock reconciliation remain necessary.2. Additional settings for transmission via the offer catalogueThe offer catalogue must be created and activated.Navigate to: Setup » Markets » Amazon » Settings » [Open account] » Tab: Item settings.Select for Price changes the option Every 15 minutes or Hourly. Note: This setting is necessary so that the offer catalogue is also exported when there are price changes on a variant and the current stock is additionally transmitted.Alternative to...

You can control price updates for existing and new listings via a offer catalogue, with the update occurring 15 minutes after a price change on the variant.Required settings for price updates using a catalogueTo enable price updates via catalogues, you must complete the following steps:Ensure that the offer catalogue is created and activated.Navigate in your system to: Setup » Markets » Amazon » Settings » [Open account] » Tab: Item settings.For price changes, select the option every 15 minutes or hourly.Note that the existing settings for price matching are still required.Alternative to price updates without a catalogueUntil further notice, price updates are also possible without offer catalogues, but only for existing listings (SKUs already known to Amazon).The update is carried out using the previous method.For this, under Setup » Markets » Amazon » Settings » [Open account] » Tab: Item settings, the option price changes must be set to every 15 minutes or hourly.The existing settings for price matching remain necessary. Importan...

The creation and updating of articles (article data) is done with the catalogue-based integration via the product catalogue.Export via cataloguesFrequency of data exchange:The product catalogue is exported for the first time within 24 hours after a value is changed in the variant.A new export also takes place within 24 hours after an update.Required settings:For each product type and each sales channel (e.g. Amazon.de, Amazon.fr) a separate product catalogue must be created.All required data fields must be assigned in the product catalogue.The product catalogue must be activated.Important: Since the catalogues do not support features and free text fields, existing features must be converted into properties.

The creation of new offers is done with the catalogue-based integration via the offer catalogue. The alternative for creating new offers will no longer be available from 31/07/2025 / 01/08/2025.Export via cataloguesFrequency of data exchange:The offer catalogue is exported for the first time within 15 minutes after any value of the variant is changed.A new export takes place as soon as the price of a variant changes.Required settings:The offer catalogue must be created and activated.All required data fields must be assigned in the offer catalogue.To transfer price and/or stock updates, the option 15-minute or Hourly for price changes and stock changes must additionally be selected in the menu path Setup » Markets » Amazon » Settings » [Open account] » Tab: Item settings.]Note on the first transmission: On the first export of new offers, prices and stock are transferred even if the options for price and/or stock changes are deactivated. Activation of these options is only necessary for subsequent updates.Deadline for alternativeFrom...

Inventory update is carried out simultaneously via two methods with the catalogue-based integration. Unlike prices, inventory updates are still unlimited via the previous method.Export via CataloguesInventory update is a special case because it runs in parallel via the old and the new method.Regular update: Inventory update takes place every 15 minutes via the previous method.Additional update: Inventory is additionally transferred automatically with each export of the offer catalogue.Required settings:The previous settings for inventory update remain necessary: In the menu Setup » Markets » Amazon » Settings » [Open account] » Tab: Item settings the option 15-minute or Hourly must be selected for inventory changes » Tab: Item settings must have the option 15-minute or Hourly selected for inventory changes.Additional settings for catalogue export: To ensure that inventory is additionally transferred with each export of the offer catalogue, the following settings are necessary:The offer catalogue must be created and activated.For pr...

With the catalogue-based integration, price updating is done via the offer catalogue. Please note that development of the alternative (without catalogue) ends on 15/07/2025.Export via cataloguesPrice transmission occurs as follows:Initial transmission: The price is transmitted for the first time when exporting the offer catalogue.Update: Price updating takes place 15 minutes after the price has been changed on the variant.Required settings:The offer catalogue must be created and activated.In the menu path Setup » Markets » Amazon » Settings » [Open account] » Tab: Item settings, the option 15-minute or Hourly must be selected for price changes » Tab: Item settings must have the option 15-minute or Hourly selected for price changes.The existing settings for price reconciliation remain necessary.Alternatives and deadlinesPrice updating for existing offers (SKUs) is still possible for the time being via the previous method, provided the options for price changes are activated.Deadline: From 15/07/2025, further development of price upd...

With the catalogue-based integration, the creation and updating of offers and products is done centrally via the menu Data » Catalogues.Creating OffersOffers are created and updated via the Offer Catalogue in the menu Data » Catalogues.Stock transmission: If you have selected the option every 15 minutes or hourly for stock changes under Setup » Markets » Amazon » Settings » [Open Account] » Tab: Product Settings, the current stock will be automatically transmitted to Amazon together with each export of the offer catalogue.Creating ProductsProducts are created and updated via Product Catalogues in the menu Data » Catalogues.Rule for catalogue creation: For each product type and each sales channel (e.g. Amazon.de, Amazon.fr), a separate product catalogue must be created.  

With the switch to the catalogue-based integration, price and stock updates are made via the offer catalogue and additional timed settings in the Amazon account.Price updatePrices are transmitted to Amazon via the offer catalogue.Step-by-step configuration guide:Create and activate a corresponding offer catalogue in the menu Data » Catalogues.Navigate to the account settings: Setup » Markets » Amazon » Settings » [Open account] » Tab: Item settings » Tab: Item settings must have the option 15-minute or Hourly selected for price changes.For the option Price changes, select either 15-minute or Hourly » Tab: Item settings must have the option 15-minute or Hourly selected for price changes.Important: The previous settings for price reconciliation remain necessary.Stock updateStock is transmitted to Amazon together with each export of the offer catalogue and additionally every 15 minutes.Note on export: Stock is automatically transmitted in parallel with each export of the offer catalogue and is not directly assigned in the catalogue.St...

In the menu Setup » Markets » Amazon » Data Exchange » Data Export, you have the option to manually export product data using the adapter. This can be useful if you have made changes to your products or created new products that you want to transfer immediately.Manually export product dataOpen the menu Setup » Markets » Amazon » Data Exchange » Data Export.In the section Product Export - Adapter, click on Export (the folder icon).The product data will then be exported to Amazon.After the export has been completed, you can download a CSV file with the exported products in the section Processing results of the product export via the adapter. In this file, you can see which errors occurred during the export.

You can set in the settings of your Amazon listing catalogue that only existing listings are updated and no new listings are created on Amazon. You control this via the setting Disable creation of new listings (existing listings will continue to be updated).How the setting worksWhen this setting is enabled, no new listings will be created on Amazon. If a listing from your listing catalogue does not yet exist on Amazon, it will not be uploaded.When this setting is disabled (default setting), both existing listings are updated and new listings are created.Important: The setting must be enabled or disabled separately for each listing catalogue.Step-by-step guide to disabling listing creationOpen the menu: Data » Catalogues.Open the corresponding listing catalogue for Amazon (export type Listing).Open the tab settings of the catalogue.Find the setting Disable creation of new listings (existing listings will continue to be updated).Enable this setting if listings should only be updated but no new listings created.Disable this setting if...