PlentyONE does not offer an official user interface (UI) for displaying Amazon Custom Data (personalizations). However, the data is imported via two specific order item properties that are accessible exclusively through the REST API.

We can provide no support for the integration, extraction, or display of this data.

Prerequisites for Data Import

Although the import is technically possible, certain prerequisites must be met by Amazon for the data to reach PlentyONE at all:

• PII Data: Amazon treats custom information (called BuyerCustomizedInfo) as strictly protected personally identifiable information (PII).
• Amazon SP-API Approval: You need the appropriate SP-API approval (Restricted Data Token, RDT) from Amazon. Without this approval, Amazon does not transmit the PII data (and thus the custom links) to PlentyONE.
• MFN/FBM: The provision of this data by Amazon is usually limited to MFN/FBM orders (merchant fulfilment) and does not work for FBA orders (fulfilled by Amazon).

Import via Order Item Properties

If the prerequisites are met, the personalisation data is stored in two specific property types on the order item:

• Type ID 95: Contains the URL to an external file that provides the customer customizations (e.g. as XML, JSON, SVG or JPG).
• Type ID 96: Contains the URL to the overview page of the desired customizations directly in your Amazon Seller Central.

Important Limitations

Please note the following limitations when processing:

• Not visible in the UI: These two property types are not visible or configurable via the user interface (UI).
• Only via REST API: Access to this data is only possible via the REST API.
• Limitation Type 96: The link of type 96 (Seller Central) is only available if the order was imported via an order report. If the import was done via API (e.g. through the nightly backup import), this link is not available because Amazon does not provide it there.