In Shopify, the option Continue selling when out of stock controls whether an item can still be ordered when stock runs out. In PlentyONE, this behaviour is managed via the Stock limitation setting for each variation.When exporting stock levels, the Shopify option is automatically set based on your configuration in PlentyONE.Stock synchronisation logicThe following table shows how the settings are synchronised between the systems:PlentyONE option LimitationShopify option Continue selling when out of stockEffect in ShopifyNoneActiveSales are always possible, even when stock is zero.Based on net stockNot activeSales are stopped as soon as stock reaches 0.Do not manage stock for this variationActiveSales are always possible (stock is ignored). Tip: Check this setting for your variations in PlentyONE if you want to ensure that overselling in your Shopify store is either prevented or deliberately allowed.

Yes, you can manually export a single item to Shopify for testing purposes. Please note that this function is limited to one export every 10 minutes.How to trigger the manual export:Open the menu Setup > Markets > Shopify App > Item Export.Select the corresponding webshop (client).Enter the ID of the main item you want to export.Click on Execute.If the item and its variants meet all export conditions, they will be transferred directly to your Shopify store. Important note on re-exportingItem export cleanup must be performed:Turn off item export in the configuration assistant   Setup  > Assistants > Omni-Channel > Shopify > Config Assistant > Item ManagementOpen Setup > Markets > Shopify > Help > Item Cleanups and schedule a cleanupThe cleanup will automatically run through all items overnight and clear deprecated contentThe following day, the merchant can reactivate the item export and manually export the item via Shopify Help or wait for the next night so that the export runs automatically

For a successful export to Shopify, the parent article in PlentyONE must have a name (in the field "Name 1") and an article description. Without these two pieces of information, the associated variants will not be exported.It is particularly important that both texts are maintained in the language you use for the export to Shopify.How to maintain the texts:Open the desired article in the menu Article > Article.Switch to the Texts tab.Select the correct export language in the toolbar.Fill in the fields Name 1 and article description.Save the entries.Note: Name 1 can also be another field, which you map via Setup > Omni-Channel > Shopify Input Field Mapping by selecting Product Title/Product Description to map other fields such as Name 1 / Name 2 / Name 3 / Attribute

Yes, this is an important requirement. PlentyONE only exports a variant to Shopify if a SKU (Stock Keeping Unit) specifically for the source "Shopify" is assigned to the variant.Without this specific Shopify SKU, the variant will be ignored during export, even if all other settings are correct. Automated creation of the SKU:Open the section Setup > Wizards > Omni-Channel > Shopify Configuration > Step > Inventory Management (contains a function SKU Generator).There you can configure the automatic SKU creation for item export using VarNo/VarID/Var Model/Barcode . You can manually add a SKU for Shopify as follows:Open the desired variant in the menu Items > Items.Switch to the Availability tab.Click the Add icon in the SKU section.In the new window, select the source Shopify and the corresponding marketplace account.Enter the desired SKU in the input field.Click Add to save the entry.  

For a variant from PlentyONE to be offered for sale in your Shopify store, two conditions must be met: the variant must be "Active" and the sales channel "Shopify" must be assigned to it.Depending on whether you want to edit a single variant, a selected group, or a large quantity by filter, there is a suitable method for each. Method 1: For a single variantThis method is ideal for quickly enabling a single variant or all variants of a main product.Open the desired variant in the menu Products > Products.In the section Availability and Visibility, check the box for Active.In the section Sales Channels, add the channel Shopify.Save the settings.Tip: If you make these settings on the main variant, they will be inherited by all subordinate variants, provided inheritance is active there. Method 2: For multiple selected variants (group function)This method is suitable if you have manually selected a list of variants that you want to edit together.Search for and select the desired variants in the product overview (Products > Products).Ope...

Yes, there is. Shopify itself sets a technical limit of a maximum of 100 variants per item.This means for you: If an item in your PlentyONE system has more than 100 variants, this item will be skipped during export and not created in your Shopify store. Therefore, check in advance whether your item structure is compatible with this requirement.

To comply with the legal requirements of the EU General Product Safety Regulation (GPSR), you can export the necessary information about the manufacturer and the EU responsible person from PlentyONE to Shopify. The transfer is carried out via the "Input Field Mappings" wizard, which writes the data into Shopify metafields.Important notes beforehand:You do not need to create the metafields manually in Shopify. PlentyONE will create these automatically during the next product export.The process is repetitive: you need to run through the wizard completely for each individual field you want to transfer. Step 1: Know the fields to be mappedYou must create a mapping for all required fields from the following lists:EU responsible person:Name, street, house number, postal code, city, country, email, telephone numberManufacturer:Name, street, house number, postal code, city, country, email, homepage Step 2: Perform the mapping per fieldThe following instructions describe the process for one mapping. Repeat these steps for each field from th...

To correctly display the base price in Shopify, you need to transfer the three components of the base price from PlentyONE separately to Shopify metafields. For this, you must run the "Input Field Mappings" assistant a total of three times.Tip: You do not need to create the metafields in Shopify beforehand. PlentyONE will automatically create them for you during the next product export.The three necessary mappings are:Base Price: The calculated price per unit (e.g. €1.33).Base Price: Content: The quantity of the product (e.g. 750).Base Price: Unit: The unit of measurement (e.g. ml).Instructions (per run):Start the "Input Field Mappings" assistant via the menu Setup » Assistants » Omni-Channel.In the step "Create New Input Field Mapping", select the option Metafield.In the step "Metafield Configuration", enter a namespace (e.g. yourshop.baseprice) and a unique name (e.g. price, content or unit).In the step "PlentyONE Source Input Field", select the corresponding data source:In the 1st run: Select Base Price.In the 2nd run: Select Ba...

To link custom data fields from PlentyONE (e.g. properties or the base price) with specific fields in Shopify (especially metafields), you use the "Input Field Mapping" wizard. This is necessary to transfer additional information during the article export that goes beyond the standard fields.Important note: You can only create one mapping per run of the wizard. For each additional link, you need to start the wizard again.This is the general procedure:Open the menu Setup > Wizards > Omni-Channel in your PlentyONE system.Start the Input Field Mappings wizard.In the step "Create New Input Field Mapping", select the Shopify target field (e.g. "Metafield").Then, in the step "PlentyONE Source Input Field", select the corresponding data field in PlentyONE to be exported.Complete the wizard to save the mapping.

This is normal behaviour and not an error. The export of item data from PlentyONE to Shopify has been carried out in a two-step process since 21 May 2025, which can lead to a short delay.The process works as follows:First step: Your item is initially created in Shopify as "unpublished" and without images.Second step: Approximately 30 minutes later, a second synchronisation takes place. During this, the images are linked and the item is automatically set to "published".Afterwards, your product is fully and correctly visible in your Shopify store.