If the stock of a variant is not transferred to Shopify even though the item and variant are linked, the cause is usually the SKU. The variant needs to have an SKU with the correct origin saved. After creating or adjusting the SKU, it also takes one day for the SKU comparison with Shopify to be carried out.

How to recognise the problem

• You create items in Shopify yourself and link them to PlentyONE by SKU.
• An error message appears during the stock export, or a success message appears but the stock does not arrive in Shopify.

How to fix the problem

1. Check whether the variant you are testing actually has an SKU. For items with multiple variants, not every variant automatically has an SKU.
2. Check the origin of the SKU. If the item was previously linked via the Shopify plugin, the SKU with the origin Onlineshop is correct, as the plugin previously used the referrer.
3. Wait one day after creating or adjusting the SKU. This is how long the SKU comparison with Shopify takes.
4. Then check again whether the stock arrives in Shopify.

If the stock still does not arrive

Contact Support and provide the variant ID and your system ID (PID).