You set up an event action to inform OTTO Market as soon as you reject returns.Set the reason for rejectionBefore setting up the event action, please note the following:You set the reason for rejection for the return in the wizard Basic settings - OTTO Market.For return rejections, it is mandatory to select a default reason in the wizard.Setting up the event action (step-by-step)Since the general steps for setup (Setup » Orders » Events, Add event action) are identical to previous articles, this guide focuses on the specific settings (event, filter, action):Open the menu: Setup » Orders » Events.Click on Add event action (``).Enter a unique name for the event action.Select the event and the filters according to the following configuration:SettingSelectionEventOrder change: Status change. Choose a status that fits your workflow. For example, you can create the status [9.12] Reject return from OTTO.Filter 1 (Order type)Order > Order type select: Return.Filter 2 (Origin)Order > Origin select: OTTO Market.ActionPlugins > Report rejecti...

You set up an event action to inform OTTO Market as soon as you accept returns.Return process flow with PlentyONEWhen the action Report return to OTTO is triggered, the following process occurs:The PlentyONE action Report return to OTTO is triggered.Note: You set the acceptance reason for the return in the assistant Basic settings - OTTO Market.OTTO creates a credit note document.In PlentyONE, an order of the type credit note is created.Note: If prices and/or shipping costs differ, this information is corrected based on the document data.The credit note document created by OTTO is saved on the order of the type credit note.A child order of the type credit note is created on the return.Limitations on refundsPlease note the following information regarding refunds:OTTO always refunds the full sale price of an item.Partial refunds for an order item cannot be reported to OTTO Market.Price corrections you have made to individual items do not affect the refund document created by OTTO.If a discount promotion was used in the original order...

You set up an event action to inform OTTO Market about the cancellation of orders. This is necessary if you need to cancel orders for various reasons, for example, if customers cancel the order.Setting up the event action (step-by-step)Follow these steps to create the event action for reporting the cancellation:Open the menu: Setup » Orders » Events.Click on Add event action (``).Note: The window Create new event action will open.Enter a unique name for the event action.Select the event and the filters according to the following configuration: SettingSelectionEventOrder change: status change. Choose status, e.g. [8.1] Cancelled by customer. Filter 1 (Order type)Order > Order type select: Order. Filter 2 (Origin)Order > Origin select: OTTO Market. ActionPlugins > Report order cancellation to OTTO. Important: Choose a cancellation status that you trigger in PlentyONE (e.g. [8.1] Cancelled by customer). Orders that have already been cancelled by OTTO Market are imported with the status [8] Cancelled in PlentyONE. Therefore, choose a d...

No, with Hermes, return labels cannot be created via an event action.How do I generate Hermes return labels?Before the shipping label for OTTO Market is created, the return label for Hermes must be created either manually or via an action in a process.Manual creation: The label can be created manually via the Shipping Centre.Process creation: Alternatively, creation can be done via an action in a process.Tip: For more information, see the User Guide of the Hermes plugin.

You set up the event action to generate GLS return labels in the Events menu of your PlentyONE system, ensuring that the GLS Shipping plugin is correctly configured.Setting up the event action (step-by-step)Follow these steps to create the event action:Open the menu: Setup » Orders » Events.Click on Add event action (``).Note: The window Create new event action will open.Enter a unique name for the event action.Select the event and the filters according to the following configuration: SettingSelectionEvent Release shipment (Choose an event that occurs before the shipping confirmation. The event New order is not recommended.)   Filter 1 (Order type) Order > Order type select: Order    Filter 2 (Origin) Order > Origin select: OTTO Market    Action Plugins > GLSShipping: Register return label    Important: The plugin GLS Shipping must be installed, activated, and configured for the corresponding action to be available.Save (``) the settings.Make any other necessary settings.Activate the setting Active (``).Save (``) the settings final...

You set up the event action to generate DHL return labels in the Events menu of your PlentyONE system, ensuring that the DHL return plugin is configured correctly.Setting up the event action (step-by-step)Follow these steps to create the event action:Open the menu: Setup » Orders » Events.Click on Add event action.Note: The window Create new event action will open.Enter a unique name for the event action.Select the event and the filters according to the following configuration:SettingSelectionEvent[5] Release shipment (Choose an event that occurs before the shipping confirmation. The event New order is not recommended.)Filter 1 (Order type)Order > Order type select: OrderFilter 2 (Origin)Order > Origin select: OTTO MarketActionPlugins > DHL Return Online - generate labelImportant: The plugin DHL Return Online must be installed, activated and configured for the corresponding action to be available.Save the settings.Make any other necessary settings.Activate the setting Active (``).Save the settings finally.Important information abou...

You need to generate return labels for OTTO Market orders that have been imported into your PlentyONE system before the shipment is confirmed on OTTO Market.Purpose of generating return labelsAn event action to create a return label automatically generates a tracking number for a return (retTrackingNumber) and saves it to the order.This ensures that a tracking number for a return is available in case customers want to return an item.The tracking number must be sent to OTTO Market together with the shipping confirmation, which is why the return label must be created.Required plugins for return labelsReturn labels can currently be generated with DHL, Hermes, and GLS Shipping.You need the corresponding shipping service provider plugins for this.

Credit notes and partial credit notes for OTTO Market orders are created directly by OTTO Market and automatically imported into PlentyONE. The import is triggered as soon as you have confirmed a return of goods at OTTO Market.Confirm return and retrieve documentsConfirm return: You confirm a return by sending the event action Report return to OTTO.Retrieve documents: After successful return confirmation, you will find the credit note documents in the Tab: Documents of the order.Note: Since the documents are retrieved hourly, there may be a delay before they become visible.Special features of the reimbursementOTTO Market reimburses the full sales price: When you report a return, the components of the individual items of your credit note/return are sent to OTTO. This results in OTTO always reimbursing the full sales price of an item.No partial reimbursements per item possible: It is not possible to report partial reimbursements for an order item to OTTO Market.Price corrections have no effect: Even if you have corrected the price of...

In the Basic Settings - OTTO Market wizard, you define in the final steps how returns are handled, which shipping providers and standard reasons for acceptance and rejection are used.Step: Return Shipping ProvidersLink PlentyONE shipping providers with:Select a suitable return shipping provider from OTTO Market for each PlentyONE shipping provider used for returns.Which shipping provider should be used as an alternative to the linked return shipping providers? (For return tracking numbers via REST API)Determine from shipping profile (default setting): The shipping provider from the order's shipping profile is used for the return.Alternative return shipping provider: Select a fixed shipping provider to be used for all shipments where the links do not apply.Do not use an alternative return shipping provider: No alternative provider will be determined.Note: OTTO Market requires a tracking number to be sent for a possible return. If you select the option Do not use an alternative return shipping provider, the shipping notification may ...

Below is an example DHL RETURNS enclosure label. It shows which information is available:

Partial credit notes cannot be created via PlentyONE and reported to OTTO.The sequence for importing your partial credit notes is as follows:You manually create the partial credit note in the OPC as desired by you→ OTTO creates the document for this, so you also need this in PlentyONENow you create an order of type credit note in PlentyONE and adjust the prices according to the partial credit note at OTTO→ Important: the event action for accepting the return must NOT be triggered!Then you provide us with the credit note ID in a ticket for our technical support and we will import the document.

Credit notes are automatically imported into plenty as soon as they are available in the OPC.However, if your credit note has not been imported, please check the following points: Is there a credit note document in the OPC? Does the original order have an invoice? Has the event action "Report return to Otto" been triggered? How? Are the items in the plenty credit note and on the OTTO Market credit note document the same? To find a solution more quickly, we recommend searching the log for error messages.Using the reference type orderId and the reference value (plenty order ID), you can check what was transmitted. Please note that the credit note import can no longer happen automatically in this case.We will need to take action for you and manually import your credit note.Please post your order ID/credit note ID/return ID (and, if applicable, your PID) in a ticket to technical support.