How do I set up an event action to report accepted OTTO Market returns?

You set up an event action to inform OTTO Market as soon as you accept returns.

Return process flow with PlentyONE

When the action Report return to OTTO is triggered, the following process occurs:

The PlentyONE action Report return to OTTO is triggered.
- Note: You set the acceptance reason for the return in the assistant Basic settings - OTTO Market.
OTTO creates a credit note document.
In PlentyONE, an order of the type credit note is created.
- Note: If prices and/or shipping costs differ, this information is corrected based on the document data.
The credit note document created by OTTO is saved on the order of the type credit note.
A child order of the type credit note is created on the return.

Please note the following information regarding refunds:

OTTO always refunds the full sale price of an item.
Partial refunds for an order item cannot be reported to OTTO Market.
Price corrections you have made to individual items do not affect the refund document created by OTTO.
If a discount promotion was used in the original order, this discount promotion is also imported as an item position in the credit note order and the prices are taken into account.

Follow these steps to create the event action for reporting the acceptance of returns:

Open the menu: Setup » Orders » Events.
Click on Add event action (``).
- Note: The window Create new event action opens.
Enter a unique name for the event action.
Select the event and the filters according to the following configuration:

Setting	Selection
Event	Order change: status change. Choose a status that suits your workflow. For example, you can create the status `[9.11] Report return to OTTO`.
Filter 1 (Order type)	`Order > Order type` select: `Return`.
Filter 2 (Origin)	`Order > Origin` select: `OTTO Market`.
Action	`Plugins > Report return to OTTO`.

The data is not transmitted live when this event action is triggered, but is added to a queue.

Transmission can take several minutes if there are many jobs in the queue.
Advantage: If the target server is not reachable, several further attempts are made to transmit the data.