Credit notes are automatically imported into plenty as soon as they are available in the OPC.

However, if your credit note has not been imported, please check the following points:

• Is there a credit note document in the OPC?
• Does the original order have an invoice?
• Has the event action "Report return to Otto" been triggered? How?
• Are the items in the plenty credit note and on the OTTO Market credit note document the same?

To find a solution more quickly, we recommend searching the log for error messages.
Using the reference type orderId and the reference value (plenty order ID), you can check what was transmitted.

Please note that the credit note import can no longer happen automatically in this case.

We will need to take action for you and manually import your credit note.
Please post your order ID/credit note ID/return ID (and, if applicable, your PID) in a ticket to technical support.