You need to generate return labels for OTTO Market orders that have been imported into your PlentyONE system before the shipment is confirmed on OTTO Market.

Purpose of generating return labels

An event action to create a return label automatically generates a tracking number for a return (retTrackingNumber) and saves it to the order.

• This ensures that a tracking number for a return is available in case customers want to return an item.
• The tracking number must be sent to OTTO Market together with the shipping confirmation, which is why the return label must be created.

Required plugins for return labels

Return labels can currently be generated with DHL, Hermes, and GLS Shipping.

• You need the corresponding shipping service provider plugins for this.