You set up an event action to inform OTTO Market about the cancellation of orders. This is necessary if you need to cancel orders for various reasons, for example, if customers cancel the order.

Setting up the event action (step-by-step)

Follow these steps to create the event action for reporting the cancellation:

1. Open the menu: Setup » Orders » Events.
2. Click on Add event action (``).

• Note: The window Create new event action will open.

1. Enter a unique name for the event action.

2. Select the event and the filters according to the following configuration:

    

Important: Choose a cancellation status that you trigger in PlentyONE (e.g. [8.1] Cancelled by customer). Orders that have already been cancelled by OTTO Market are imported with the status [8] Cancelled in PlentyONE. Therefore, choose a different status to avoid informing OTTO Market about a cancellation that has already been carried out there.

5. Save (``) the settings.
6. Make any other necessary settings.
7. Activate the setting Active (``)
8. Save (``) the settings finally.

Important information about data transmission

When triggering this event action, the data is not transmitted live, but added to a queue.

• The transmission of the data can take several minutes if there are many jobs in the queue.
• Advantage: If the target server is not reachable or the number of requests is throttled, several further attempts will be made to transmit the data.