Partial credit notes cannot be created via PlentyONE and reported to OTTO.
The sequence for importing your partial credit notes is as follows:
- You manually create the partial credit note in the OPC as desired by you
→ OTTO creates the document for this, so you also need this in PlentyONE - Now you create an order of type credit note in PlentyONE and adjust the prices according to the partial credit note at OTTO
→ Important: the event action for accepting the return must NOT be triggered! - Then you provide us with the credit note ID in a ticket for our technical support and we will import the document.
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