In the Basic Settings - OTTO Market wizard, you define in the final steps how returns are handled, which shipping providers and standard reasons for acceptance and rejection are used.

Step: Return Shipping Providers

• Link PlentyONE shipping providers with:
  • Select a suitable return shipping provider from OTTO Market for each PlentyONE shipping provider used for returns.
• Which shipping provider should be used as an alternative to the linked return shipping providers? (For return tracking numbers via REST API)
  • Determine from shipping profile (default setting): The shipping provider from the order's shipping profile is used for the return.
  • Alternative return shipping provider: Select a fixed shipping provider to be used for all shipments where the links do not apply.
  • Do not use an alternative return shipping provider: No alternative provider will be determined.
  • Note: OTTO Market requires a tracking number to be sent for a possible return. If you select the option Do not use an alternative return shipping provider, the shipping notification may not be transmitted.

Step: Reasons for Return Rejection

• Select a standard reason for return rejection. (mandatory)
  • Choose from the dropdown list the reason that should be used by default when a return is rejected. This also serves as a fallback value.
• Link PlentyONE return reasons with:
  • Select a suitable rejection reason for returns from OTTO Market for each PlentyONE return reason.

Step: Reasons for Return Acceptance

• Select a standard reason for return acceptance.
  • Choose from the dropdown list the reason that should be used by default when a return is accepted. This also serves as a fallback value.
• Link PlentyONE return reasons with:
  • Select a suitable acceptance reason for returns from OTTO Market for each PlentyONE return reason.

Step: Item Conditions for Returns

• Select a standard condition for return rejection.
  • Choose the condition that should be transmitted by default for the items when a return is rejected. This also serves as a fallback value.
• Select a standard condition for return acceptance.
  • Choose the condition that should be transmitted by default for the items when a return is accepted. This also serves as a fallback value.
• Link PlentyONE return item statuses with:
  • Select a suitable OTTO Market condition for returns for each PlentyONE return item status.