You set up an event action to inform OTTO Market as soon as you reject returns.

Set the reason for rejection

Before setting up the event action, please note the following:

• You set the reason for rejection for the return in the wizard Basic settings - OTTO Market.
• For return rejections, it is mandatory to select a default reason in the wizard.

Setting up the event action (step-by-step)

Since the general steps for setup (Setup » Orders » Events, Add event action) are identical to previous articles, this guide focuses on the specific settings (event, filter, action):

1. Open the menu: Setup » Orders » Events.
2. Click on Add event action (``).
3. Enter a unique name for the event action.
4. Select the event and the filters according to the following configuration:

5. Save (``) the settings.
6. Activate the setting Active (``).
7. Save (``) the settings finally.

Important information about data transmission

When triggering this event action, the data is not transmitted live, but added to a queue.

• The transmission of data can take several minutes if many jobs are in the queue.
• Advantage: If the target server is not reachable or the number of requests is throttled, multiple further attempts will be made to transmit the data.