This error message usually indicates a misconfiguration in the listing or the item, often because the content of the listing no longer matches the data of the variant (e.g. after a change to the variant).Troubleshooting and solutionTo fix the problem, you need to identify the affected listing and correct the invalid selection. Proceed as follows:Determine Market Listing ID (MLID) Open the listing preview where the error is displayed. Look at the URL of the preview. The number at the very end of this URL is the linked MLID.Search for the listing Navigate in the menu to: Listings » Edit listings (or Sales Channel » Edit listings). Use the filter Market Listing ID, enter the noted MLID and search for the listing.Check and correct content * Open the listing by clicking on the ID.Click on Edit listing.Check the settings for fields marked as Invalid selection.This often happens if the content of the variant has changed. Select the correct, valid content again so that it matches the variant once more.Save Save your changes and check the p...

This error occurs when you relist a listing (End and relist) or when the automatic relist process (CronJob) is executed. eBay expects that the variants of the ended listing do not change in order to maintain the ranking.Solutions:A. Restore variants:Recreate the variants in PlentyONE exactly as they were in the old, ended listing.Removed variants must be added again.Changed names must be reversed or mapped via an attribute mapping (Setup » Items » Attributes) for the corresponding attribute.B. Relist the listing (loss of ranking):End the listing with the option End and delete.Then relist it using the group function relist.Note: This will cause your listing to lose its ranking.Fun fact: A cron (e.g. Cron 1440 for daily) executes processes based on time. The term stands for "Command Run On Notice". You do not need to control crons yourself – in PlentyONE you simply activate the data exchange.

This error occurs when you try to change an active listing in restricted edit mode, and the variants in PlentyONE no longer match those on eBay.Solution:Matching the variants: You need to change the variants (both the attribute names and the values) in PlentyONE back to the status of the active listing on eBay.Checkpoints:Compare the attributes and attribute values on eBay with those in PlentyONE.Take into account the attribute linkage under Setup » Items » Attributes, if one is used for the corresponding category.Important note: Check with eBay about the provision What am I allowed to change and when on my active listings?

When creating, updating, or restarting listings with variants, specific eBay errors may occur.Error messageCause and solutioneBay Error #21916601: Invalid tag values in ClosedNameSpace tag(s) Size, Colour.Cause: eBay prohibits the attributes named Size and Colour. Solution: Bypass the block by a slight modification of these names (e.g. Size/Size, Colour/Color).eBay Error #21916565: Listings with variants must contain at least one variant.Cause: Currently, none of your variants have stock available, so the listing cannot be started. Solution: Allocate stock for at least one variant.eBay Error 21916587: Missing designation in designation/value list.Cause: You have removed or changed a variant on the item. Solution: In this case, the listing must be completely relisted.eBay Error #21916635: An invalid item number was entered for a listing with variants and multiple stock keeping units.Cause: The listing was originally started without variants and has since been changed to be started with variants. Solution: Updating/restarting is not ...

Stop unwanted relistingProblem: You accidentally ended relisted offers, but they were immediately relisted again.Cause: The inventory automation restarted the offer due to available stock.Solution:Deactivate the inventory automation in the menu: Setup » Markets » eBay » Settings » Tab: Basic Settings.Offer not relisted after long inactivityProblem: Your GTC offer was inactive for three months due to lack of stock. After new stock is added, it is not relisted.Cause: eBay allows automatic relisting of listings for a maximum of 90 days.Solution:Relist the item manually once on eBay.Afterwards, the item will be picked up again by the inventory reconciliation and the automation will take over the updates.Inventory automation for variant items without linkageProblem: You list a variant item without linking a specific size/color, and customers only choose the size at checkout. Can the inventory automation be used?Answer: No, the inventory automation cannot be used with these offers.Recommendation: Use the eBay offer format Listings with v...

eBay Error #83: Invalid Duration (GTC)Error message: Invalid duration. The duration "GTC" (in days) is not available for this listing format or is invalid for category "20349".Cause: The duration Good 'Til Cancelled (GTC) and the term 30 days are only intended for commercial sellers with an eBay shop.Solution:Open an eBay shop, if you have not already done so.eBay Error #240: Prohibited Terms or Sales LimitError message: Error #240This generic error can have various causes (e.g. prohibited terms in title/description or violation of eBay policies). A common cause is the sales limit:Detail 0: You have reached your sales limit and cannot list any more items at this time. You can list up to 95 items per month.Solution for the sales limit:Reduce the quantity: If the quantity set in your listing exceeds the monthly limit, reduce the quantity (e.g. from 100 to 5).Then restart the listing.Contact eBay customer service if you want to increase your sales limit.

Error message: OAuth2 account not linkedSolution:You need to link your eBay account for OAuth2 authentication. OAuth2 is the new, necessary authentication method for more and more essential processes (calls) via the eBay APIs.Authenticate your eBay account in the menu Setup » Markets » eBay » Account Settings for OAuth2.Error message: Sales limit exceeded / New seller without saved credit card detailsError message: Your weekly sales limit has been exceeded or #10117: New seller without saved credit card details.These messages often appear for new eBay users who have not yet fully activated their seller status.Solution:Change your account type on eBay: Open eBay homepage » My eBay » My Member Account » Personal Information and change the account type.Complete the initial steps for listing an item on eBay:Open the Sell section on eBay.Complete the first two steps for listing an item (to have your information checked in the background).Cancel the process at this point.You are now registered as a seller and can list your items via Plen...

If you list on multiple eBay marketplaces in different currencies and submit SCOs, errors related to currencies and minimum bids may occur.SCO error: Auction currency could not be converted to standard currencyError message: Internal error: Auction currency could not be converted to standard currency. Bidder's maximum bid: USD - Standard currency: EUR.This error occurs when the amount entered for the option Second Chance Offer from minimum bid cannot be converted into the currency of the listed auction because the conversion factor is missing.Solution:Open the menu: Setup » Orders » Payment » Currencies.Enter the correct conversion factor for the relevant currency (e.g. USD).Then you can manually send the offer to the unsuccessful bidders via Submit SCO.Note on currency: Always define the minimum price for SCO in the standard currency of your plentyShop (Setup » Orders » Payment » Currencies). The bids displayed in the Second Chance Offer menu are always shown in the auction currency.SCO error: Stock does not allow further SCOsErro...

You can find a history of all transactions carried out via the eBay interface in your PlentyONE system in the API log. This is helpful for checking synchronization processes and troubleshooting.Retrieve API logOpen the menu: Data » API log » Tab: API log.Select a format from the dropdown list Transaction (see overview below).Optional: Select a date to only get entries from a specific day.Select the number of results per page.Click Search ($\text{\search}$) to display the results.Overview of important eBay formats in the API logFormatExplanationEbayImportCancellationsCancellation import (purchase cancellations)EbayFullfilmentPayment confirmation, shipping confirmationEBayImportReturnsReturns importTimeAction_Action_EbayeBay action managerEbayDisputeRemindersItemListingHelperSyncInventoryJobInventory reconciliationItemListingExternalPriceUpdateControllerPrice reconciliationEbayMarkAsReceivedEvent action: accept returnItemListingHelperMemberMessageseBay messagesImportant: If a required API format is missing from the dropdown list, you...