When creating, updating, or restarting listings with variants, specific eBay errors may occur.
| Error message | Cause and solution |
|---|---|
| eBay Error #21916601: Invalid tag values in ClosedNameSpace tag(s) Size, Colour. | Cause: eBay prohibits the attributes named Size and Colour. Solution: Bypass the block by a slight modification of these names (e.g. Size/Size, Colour/Color). |
| eBay Error #21916565: Listings with variants must contain at least one variant. | Cause: Currently, none of your variants have stock available, so the listing cannot be started. Solution: Allocate stock for at least one variant. |
| eBay Error 21916587: Missing designation in designation/value list. | Cause: You have removed or changed a variant on the item. Solution: In this case, the listing must be completely relisted. |
| eBay Error #21916635: An invalid item number was entered for a listing with variants and multiple stock keeping units. | Cause: The listing was originally started without variants and has since been changed to be started with variants. Solution: Updating/restarting is not possible. The listing must be relisted completely. |
| eBay Error #21916626: The variant characteristics entered for an item with multiple stock units must differ from the item characteristics. | Cause: For variant listings, the eBay item characteristics with the same names (usually Colour and Size) must not be defined. Solution: This is an eBay malfunction. Remove the redundant item characteristics. |
| eBay Error #21916664: The entered variant characteristics do not match the variant characteristics of the item's variants. | Cause: The designations of the item variants have been changed. Solution: Changing variant designations is currently not supported once the listing has been sold. You can only add variants or adjust price/stock. |
| eBay Error #21916585/86: The item identification for a variant is duplicated. | Cause: Duplicate value in attribute linkage or variant numbers. Solution: Open the item's editing window, click on the link Edit attribute linkage and edit variant numbers and save the attribute settings again. |
Adding new variant values
Question: Can new variant values (e.g. Size: XXXL) be added to an ongoing listing?
Answer: Yes, this is possible. Update the ongoing listing under Active Listings using the group function Update listings (or have it done automatically by the stock automation).
Price suggestion for variant listings
Question: I have enabled the price suggestion option, but it does not apply to a variant listing.
Answer: eBay currently does not support the price suggestion option for variant listings.
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