If you have linked multiple eBay accounts in PlentyONE and error messages appear in the log regarding the OAuth2 connection (e.g. OAuth2 token has expired and needs to be renewed), you can assign the exact log entry to a specific account using your browser’s network tools.

Analysing error messages in the log

1. Navigate in PlentyONE to: Data » Log.

2. Filter by the identifier eBay.

3. Open the affected log entry (e.g. with the code ebay::log/oAuth2TokenTTLCheck.oauth2TokenExpired).

4. Search in the detailed text (codeMessage / GET request) for the URL. At the end of the URL you will find a specific ID number (e.g. 5 in GET http://.../token/oauth2/teqodr32p9z0/5).

Assigning the account via the browser console

1. Navigate to: Setup » Markets » eBay » Accounts » OAuth2.

2. Open your browser’s developer tools (e.g. with F12 or right-click » Inspect) and select the Network tab.

3. Open an eBay account in the backend, make an edit and save the account.

4. Check the requests sent in the Network tab. Compare the ID shown there with the ID from the log entry to clearly identify the affected account.