If the automatic shipping notification to OTTO Market has failed (e.g. due to a temporary error), you can manually or automatically trigger it again via the corresponding event action in your PlentyONE system.Step-by-step guideNavigate in your PlentyONE system to: Setup » Orders » Event Actions.Find the event action that includes the action “Report shipping information to OTTO” (or create a new one).To trigger the action again, the triggering event of the action must be met again. This is often a change of the order status (e.g. to Shipped).Important: If the order already has the status that triggers the event action, you may need to first reset the status to a previous status (e.g. to Goods issue posted) and then set it again to the triggering status (e.g. to Shipped).Note: Check the logs (or in the PlentyONE backend) for the EA ID of the event action to ensure that the correct action is triggered. 

The error "RETURN_ADDRESS_CARRIER_ID_IS_MANDATORY" can be found in the PlentyONE log under the integration: Plenty\Modules\Otto\Order\Services\SendShippingConfirmationService and the level: CRITICAL.This error occurs when multiple return warehouse locations and/or return shipping service providers (return carriers) are stored in the return settings of your OTTO Market backend (OPC). In this case, OTTO requires a tracking ID, which is currently not yet integrated in PlentyONE (implementation expected in Q2 2026).SolutionTo fix the problem immediately and to enable the shipping notification again, the configuration in your OPC must be adjusted: Remove the second return warehouse location and/or the second return shipping service provider from your return shipping settings in the OTTO Market backend (OPC). How to do this is explained here under point 13. Make sure that only one return warehouse and one return shipping service provider is configured. Trigger shipping notification againAfter the correction, you can execute the shipping ...

You can most easily find OTTO Market orders using the "external order number" provided by OTTO. The OTTO order number is stored in PlentyONE as External Order Number.Searching by external order numberYou can use the External Order Number to search for the order in PlentyONE (e.g. via the global search or Orders » Orders).Within the order itself, you will find this field in the Settings tab under Ext. Order Number.Irrelevant IDsTerms such as PositionID or SalesOrderID are internal database designations of PlentyONE and are not relevant or visible to you for searching customer orders.Filter by originAlternatively, you can use the filter Origin in the order search to display all OTTO Market orders.

You can set in the global order settings that stock is already reserved for orders in status [1] Incomplete Data. By default, this is not the case.Important NotePlease note that this setting applies globally to all orders in your system that have the status [1], not just for OTTO Market orders.Make the reservation settingOpen the menu Setup » Orders » Settings.Search for the setting Order reservation status (reservation of stock).Select the status [1] Incomplete Data for the option from:.Select the option All orders in the last dropdown list.Save the settings.Stock will now be reserved for all orders as soon as they are in status [1].

This concerns prepayment orders where the customer's payment has not yet been received by OTTO Market.The process for prepayment ordersWhen customers order at OTTO Market via prepayment, but the payment is still pending, the order initially receives the status ANNOUNCED at OTTO.Orders with this status are imported without address data and with the PlentyONE status [1] Incomplete Data.As soon as the payment is received by OTTO, the status there changes to PROCESSABLE.Subsequently, the address data is added to the order in PlentyONE and the order automatically changes to the status [3] Waiting for Payment.

You set up an event action to inform OTTO Market about the shipment of the item. Before setting up the action, you must ensure that the sender address is saved.Saving the merchant's sender addressThe shipping confirmation will only be sent to OTTO Market if the merchant's sender address has been saved.You save the address in the settings of a warehouse.To do this, navigate to: Setup » Goods » Warehouse » [Select warehouse] » Settings.The address must be saved in the warehouse used for the respective order.Setting up the event action (step-by-step)Follow these steps to create the event action:Open the menu: Setup » Orders » Events.Click on Add event action (``). Note: The window Create new event action will open.Enter a unique name for the event action.Select the event and the filters according to the following configuration:SettingSelectionEvent Order change: status change. Select status, e.g. [7] Goods issue booked. Filter 1 (Order type)Order > Order type select: Order[cite: 9].Filter 2 (Origin)Order > Origin select: OTTO Market[c...

You automate order processing for OTTO Market by setting up event actions in your PlentyONE system that inform OTTO Market about status changes.Available event actions for OTTO MarketThe following event actions are available for communication with OTTO Market:Generate return labelReport shipping information to OTTOReport order cancellation to OTTOReport return to OTTOReport return rejection to OTTOImportant sequence of event actions to observeWhen processing orders, you must absolutely observe the sequence of event actions.First, the event action Generate return label must be triggered.Then, the event action Report shipping information to OTTO must be triggered.Important: If no return label was created beforehand, no shipping confirmation can be sent to OTTO Market.

Invoices for OTTO Market orders are not created in PlentyONE, but are automatically generated and imported by OTTO Market. This import is triggered as soon as you have confirmed the shipment of the goods at OTTO Market.Step-by-step: Shipping confirmation for invoice importTo send the shipping confirmation and thus trigger the invoice import, you must send the event action Report shipping information to OTTO to OTTO Market.Location of the invoice documentsAfter successful shipping confirmation, you will find the invoice documents in the Tab: Documents of the main order.Note: Since the documents are retrieved hourly, there may be a delay before they are visible in the tab.Options when importing purchase documentsBy default, purchase documents are imported as normal order documents.If you activate the option Import purchase documents as external invoices in the wizard, the purchase documents will instead be imported with the document type External Invoice.Important notes on the invoice numberIf the option Import purchase documents as ...

By default, for orders imported in the status [1] Incomplete Data (which is initially the case for prepayment orders), no stock is reserved. However, you can change this in the order settings to reserve stock starting from this status.Step-by-step guide to stock reservationOpen the menu Setup » Orders » Settings.Find the setting Order reservation status (reservation of stock).Select the status [1] Incomplete Data in the dropdown list for the option from.Select the option All orders in the last dropdown list.

OTTO Market orders automatically go through various statuses in PlentyONE, which depend on the respective status at OTTO Market and the chosen payment method. The payment method is always shown as OTTO Payment in PlentyONE.Import status and status changesStandard import: OTTO Market orders are initially imported as unpaid with the status [3] Waiting for payment in PlentyONE.Orders in status ANNOUNCED: Orders with the OTTO Market status ANNOUNCED are imported without address data into the status [1] Incomplete data.This concerns orders that can still be cancelled by the buyer, or prepayment orders that have not yet been paid.Change to PROCESSABLE (OTTO Market): As soon as the order changes to the status PROCESSABLE at OTTO, the addresses on the order are added in PlentyONE.The order is then moved to the status [4] In shipping preparation, except for the payment method Prepayment.Orders with the payment method Prepayment are moved to the status [3] Waiting for payment.After order confirmation by OTTO Market: The order changes to the ...

As soon as you have set up an active account for OTTO Market in PlentyONE, the payment method Otto Payment will automatically be available in the system. You do not need to make any configurations yourself. It is only necessary to allow this payment method in the desired customer class(es).What is a customer class?Customer classes allow you to divide your customer base according to different criteria.Use cases: You could create separate classes for end customers (B2C) and dealers (B2B).Effects: Depending on the class, items can for example be displayed with gross or net prices in the plentyShop, or you can set discounts only for certain classes.Otto Payment allow in classOpen the menu: Setup » CRM » Classes.Open the class in which the payment method should be allowed.Activate the option Otto Payment for the setting Allowed payment methods.Save (save) the settings.

Linking the shipping logistics is an important part of the setup process in the Basic Settings - OTTO Market assistant and takes place in the steps Shipping Service Providers, Assign Shipping Profiles, and Set Processing Time.Step: Shipping Service ProvidersLink PlentyONE shipping service providers with:Select a suitable OTTO Market shipping service provider from the dropdown list for each PlentyONE shipping service provider.Step: Assign Shipping ProfilesLink OTTO shipping method with OTTO shipping profile:Select the appropriate OTTO shipping profile for each OTTO shipping method.Note: This step serves to populate the catalogs once with your shipping profiles created in OTTO Partner Connect. Only shipping profiles are added, but no existing assignments are overwritten.Step: Set Processing TimeSelect the processing time for your products:Select the number of days from the dropdown list by which the total delivery time should be reduced. This value is used as the processing time.Background: OTTO Market divides the total delivery time...

To identify the order, an "External Order Number" is stored with the order, which allows this order to be clearly assigned.Below is a screenshot with a brief explanation of how orders are created with us and Otto Market (in the "My Account" area).Otto Market "My Account" area:The order number is stored in plentymarkets as the External Order Number on the order.Input mask to search for the order using the External Order Number:In the "Settings" tab of the respective order, you will find the External Order Number (Ext. Order Number):If a customer has a query about the order, you can find the order using the External Order Number.(In general, you can always filter all Otto Market orders using the "Origin" filter.)

If you have activated this point for Otto Market in the setup assistant,invoices are only imported when the shipping notification has been successfully reported.So you need to check whether the shipping notification has been successfully reported. This then corresponds to the point "the shipping notification has not been made", see above. Please check the following points: Has the event action of the shipping notification been triggered? Is there a return label for each package number? Are all shipping service providers correctly linked for Otto Market in the assistant? Does your return service provider configured in Plenty match the one in the OPC of Otto Market? Are the addresses of your warehouse correct? To find a solution more quickly, we recommend searching the log for error messages.Using the reference type orderId and the reference value (plenty order ID), you can check what was transmitted. Please note that the invoice import can no longer take place automatically.We have to act for you here and manually import your inv...

To report the shipping again, the event action with the action "Report shipping information to OTTO" must be triggered again. Depending on the event, it may be necessary to reverse this beforehand.