If the automatic shipping notification to OTTO Market has failed (e.g. due to a temporary error), you can manually or automatically trigger it again via the corresponding event action in your PlentyONE system.

Step-by-step guide

1. Navigate in your PlentyONE system to: Setup » Orders » Event Actions.

2. Find the event action that includes the action “Report shipping information to OTTO” (or create a new one).

3. To trigger the action again, the triggering event of the action must be met again. This is often a change of the order status (e.g. to Shipped).

4. Important: If the order already has the status that triggers the event action, you may need to first reset the status to a previous status (e.g. to Goods issue posted) and then set it again to the triggering status (e.g. to Shipped).

Note: Check the logs (or in the PlentyONE backend) for the EA ID of the event action to ensure that the correct action is triggered.