You automate order processing for OTTO Market by setting up event actions in your PlentyONE system that inform OTTO Market about status changes.

Available event actions for OTTO Market

The following event actions are available for communication with OTTO Market:

• Generate return label
• Report shipping information to OTTO
• Report order cancellation to OTTO
• Report return to OTTO
• Report return rejection to OTTO

Important sequence of event actions to observe

When processing orders, you must absolutely observe the sequence of event actions.

1. First, the event action Generate return label must be triggered.
2. Then, the event action Report shipping information to OTTO must be triggered.

Important: If no return label was created beforehand, no shipping confirmation can be sent to OTTO Market.