If you have activated this point for Otto Market in the setup assistant,

invoices are only imported when the shipping notification has been successfully reported.

So you need to check whether the shipping notification has been successfully reported. This then corresponds to the point "the shipping notification has not been made", see above.

Please check the following points:

• Has the event action of the shipping notification been triggered?
• Is there a return label for each package number?
• Are all shipping service providers correctly linked for Otto Market in the assistant?
• Does your return service provider configured in Plenty match the one in the OPC of Otto Market?
• Are the addresses of your warehouse correct?

To find a solution more quickly, we recommend searching the log for error messages.
Using the reference type orderId and the reference value (plenty order ID), you can check what was transmitted.

Please note that the invoice import can no longer take place automatically.

We have to act for you here and manually import your invoice.
Therefore, post your order ID (and if applicable your PID) in a ticket to technical support.