1. The authorisation is missing or has expiredQuestion: Why is the order import blocked even though I have set everything up?Answer: If PlentyONE does not have permission to access your Amazon account (missing or expired authorisation), the data exchange fails and orders are not imported. You can recognise this by the following error message:Error: Access to Reports. (GetReportScheduleList) is denied→ Check the connection status of your Amazon account under Setup » Markets » Amazon » New Settings. If it says Not connected, this usually indicates a permissions issue.→ Solution: Renew the authorisation under Setup » Markets » Amazon » Settings. Open the respective account and click on the Settings tab, then on Allow access.2. An order is missing / was not importedQuestion: Why is an order not visible in the PlentyONE system?Answer:Possible causes: The token required for the Amazon interface has expired. You are trying to import old data (orders generated before linking Amazon with PlentyONE). Not all order data has been provided. Sol...

DescriptionYou are using an offer catalogue, but your price does not appear on Amazon? In this FAQ, we show you how to check yourself why a price was not updated – and how to specifically fix the problem.Requirements for price exportIn order for a price to be exported to Amazon via the product catalogue, certain conditions must be met. Check the affected variant for the following points: The item must be assigned to a product type. The item must have Amazon activated as a sales channel (referrer) (e.g. Amazon Germany) The variant must be active. There must have been a price change after the last product feed was generated The sales price must be linked in the catalogue. You can find more detailed information on this in our manual. The respective product catalogue must be activated and must not be in test mode so that updates can also be made to the live data on Amazon. 🔧 Additionally, in the Amazon basic settings under Setup » Markets » Amazon » Settings tab Product Settings option Price Changes must be enabled.Step-by-step: Check ...

Depending on the process you’re using – such as catalog export, item export via the adapter, or updating prices and stock – you’ll find the relevant processing reports and error messages in different menus within PlentyONE.📌 A detailed overview of which report belongs to which process (e.g. feed results, CSV files) and where to find them is available in the PlentyONE manual under:👉 Retrieving error reports for the Amazon Listings APIThis section also explains how to search for errors on your own – without needing to contact support – and which filters to apply in the Feeds section to view the correct data.

The changes to the catalog templates are caused by regular daily updates directly from Amazon. Since these templates are imported and updated individually for each seller account by Amazon, PlentyONE has no influence over these changes or their timing.A mapping via a Channel Map is technically no longer feasible for the data field recommended_browse_nodes.value. This is because each category (each catalog) now has its own specific values that must be linked individually.Step-by-step guide to correction:Navigate to your Amazon catalogs in your PlentyONE system.Open the individual catalogs of the affected categories.Manually restore the links for the browse nodes directly in the respective catalog.Save the settings to reactivate the item export.Note: If the preview view of the catalogs is also not working, please contact the catalog team via a separate ticket, as this is a cross-marketplace technical issue.

(Error) reports log events in your system and allow you to specifically troubleshoot when something does not work as expected. The storage location of the reports depends on the process used (e.g., catalogue export, article export) and whether you are working in test mode.Overview of report locations by processThe following table shows you where to find the respective reports in your system:ProcessTest mode enabled?Storage location of the (error) reportCatalogue exportYesCSV file in the section Reports on catalogue export in the menu Setup » Markets » Amazon » Data exchange » Data export.Catalogue export for productsNoCSV file in the section Reports on catalogue export in the menu Setup » Markets » Amazon » Data exchange » Data export.Article export via adapterYes or NoCSV file in the section Processing results from article export via the adapter in the menu Setup » Markets » Amazon » Data exchange » Data export.Retrieving feed reports (for offer catalogues, prices and stock)For processes that use Amazon feeds (such as export, upda...

If the error report from the Amazon item export states that a specific attribute is missing, you can carry out the following troubleshooting steps in your PlentyONE system to adjust the item:Step 1: Check for the existence of the propertyFirst, check whether the required property already exists in your PlentyONE system.Check point: Is the appropriate property available in the menu Setup » Settings » Properties » Configuration?Action if the property is missing: If the property is not present, you need to create it and then link it to the affected items.Step 2: Check the linking of the property with the itemNext, check whether the property is correctly linked to the affected item or variant.Check point: Is the property linked in the menu Items » Items » [Open item] » [Open variant] » Tab: Properties?Action if the property is not linked: If the property is not linked, you need to link it to the affected items.Step 3: Check the content and format of the propertyEnsure that the content and format of the property comply with Amazon’s req...

After each product export carried out via the adapter, Amazon creates a CSV file containing all the errors that occurred. Using these error reports, you can adjust and correct your products.Location of the error reportYou can find the generated CSV file in PlentyONE in the menu for data export:Navigate to: Setup » Markets » Amazon » Data exchange » Data export.The file is located in the section Processing results from product export via the adapter.Interpretation of the reportThe error report helps you identify the causes of failed exports.Content of the error: The file contains errors related to individual SKUs or missing attributes.Example: A common error is that an attribute such as Bullet Point is required is missing.Correction of missing informationIf information is missing from the product (such as bullet points), you need to perform the following steps:Create a property for the missing information.Link this property to Amazon.No file or empty fileIf no file was generated after the export or the file is empty, this means that...

You can run an Amazon catalogue export directly in the catalogue settings in test mode before activating it finally. Please note that the test mode only includes a technical validation by Amazon and does not include a content review.PrerequisitesBefore you can start the test, the following conditions must be met:In the menu Items » Items » [Open item] » Section: Amazon, the current product type is linked for the variant.For product catalogues:You have added the Amazon product types under Setup » Markets » Amazon » Add catalogue templates for which you want to create product catalogues.You have created a product catalogue for the corresponding product type.You have linked the data fields in the product catalogue.For offer catalogues:You have created an offer catalogue.You have linked the data fields in the offer catalogue.Start catalogue export in test modeOpen the menu Data » Catalogues.Open the Amazon catalogue you want to test.Switch to the Settings tab on the left side.In the Amazon settings section, activate the test mode optio...

You can create a preview of the export data for your Amazon catalogue at any time and, if necessary, also download it as a file.Create and download previewOpen the menu Data » Catalogues.Open the desired Amazon catalogue.Click on Preview in the toolbar.A window will open with the preview of the export data.Optional: In this window, click Download to save the preview as a file.

You can filter the preview of your Amazon catalogue export data to narrow down the displayed data in advance.Important: These filters only affect the preview of the export data. They do not influence the actual catalogue export to Amazon.Applying filtersOpen the menu Data » Catalogues.Open the relevant Amazon catalogue.Switch to the Filter tab in the left navigation bar.In the Custom filters area, select a filter from the dropdown list Select filter.Click on Add filter.Enter the desired IDs or select the options.Save the settings.Available filtersVariant IDs: Enter one or more variant IDs separated by commas to filter for items with these IDs.Item IDs: Enter one or more item IDs separated by commas to filter for items with these IDs.Has tags: Select one or more tags to filter for items with these tags.Variant does not have tag: Select one or more tags to filter for variants that do not have these tags.

After you have created the offer catalogue in PlentyONE, activate it in the menu Data » Catalogues to start exporting your offer data to Amazon.Step-by-step guide to activationOpen the menu: Data » Catalogues.A list of your catalogues will be displayed.Scroll to the corresponding Amazon catalogue (export type Listing with category Offer).Slide the toggle switch to the right in the column Active to activate the catalogue.Result: The catalogue is activated. The data of the catalogue will be automatically exported to Amazon 15 minutes after a price or stock change in a variant.Note on reportsIn the chapter (Error) reports retrieval you will find information on where you can view reports for the catalogue export to Amazon. Please note that the reports for test mode and productive transmission are stored in different menus.

It can take up to three days for an FBA order to be imported into PlentyONE. This is because Amazon only includes the order data in the reports we use for the import after the order has been fully processed.The reason for the delayAmazon only saves FBA orders in the import reports once they have been fully processed. So even if you already see the order in Seller Central, it can still take two to three days after receipt by Amazon for the data to be available for import by us.What does this mean for manual retrieval?You must also take this delay into account when manually requesting reports for possibly missing orders. When requesting, always choose a longer period (e.g. the last 3-4 days) to ensure that recently processed but older orders are also included.

Background knowledge:In order for our system to communicate with Amazon via the interface, a valid token must exist.This token, which must be activated per seller account, allows us to synchronise data through our developer access.In other words: if the token is not valid/expired or even does not exist at all (in the case of a new plentymarkets system and/or new Amazon account), we cannot synchronise any data with Amazon for you. This means we cannot exchange product data, stock, prices, orders, invoices, etc. with Amazon. How do I find out if my token has expired?There is currently no explicit check for this. This check will be available with the new Amazon basic settings UI.However, if you click on Setup » Markets » Amazon » Reports » Processing in the menu and then click Search for the respective account, and no new reports of any report types have been displayed for a long period, it is likely that the token has expired, meaning no data is being synchronised between Amazon and us in either direction. So how do you update your ...

This error code indicates that the values for schedule.start_at and schedule.end_at are missing in one of your Amazon catalogue sections. The affected sections are purchasable_offer, purchasable_offer_fba, purchasable_offer_mfn_b2b and purchasable_offer_fba_b2b.Message: Based on the data from '[offers#?.prices#?.price_type]', the field '"schedule.end_at"' for the attribute 'purchasable_offer' does not have enough values. The required minimum is the value '1'. Please provide a valid value.When does this error occur?The error code 990022 appears when you have stored a data source for the offer price (e.g. purchasable_offer.discounted_price) in one of the catalogue sections mentioned above, but the fields for the start and end time of the offer (i.e. schedule.start_at and schedule.end_at) are empty.How can I fix this error?You have two options to fix this error:Remove the data source for the offer price in the affected section (e.g. purchasable_offer_mfn_b2b) if the offer price is no longer needed.Provide a data source for schedule.st...