If the error report from the Amazon item export states that a specific attribute is missing, you can carry out the following troubleshooting steps in your PlentyONE system to adjust the item:

Step 1: Check for the existence of the property

First, check whether the required property already exists in your PlentyONE system.

• Check point: Is the appropriate property available in the menu Setup » Settings » Properties » Configuration?
• Action if the property is missing: If the property is not present, you need to create it and then link it to the affected items.

Step 2: Check the linking of the property with the item

Next, check whether the property is correctly linked to the affected item or variant.

• Check point: Is the property linked in the menu Items » Items » [Open item] » [Open variant] » Tab: Properties?
• Action if the property is not linked: If the property is not linked, you need to link it to the affected items.

Step 3: Check the content and format of the property

Ensure that the content and format of the property comply with Amazon’s requirements.

• Check point: Does the property in the menu Setup » Settings » Properties » Configuration meet Amazon’s requirements?
• Action if the property is not compliant: If the property does not comply with Amazon’s requirements, you need to adjust the property accordingly.