Description

You are using an offer catalogue, but your price does not appear on Amazon? In this FAQ, we show you how to check yourself why a price was not updated – and how to specifically fix the problem.

Requirements for price export

In order for a price to be exported to Amazon via the product catalogue, certain conditions must be met. Check the affected variant for the following points:

• The item must be assigned to a product type.
• The item must have Amazon activated as a sales channel (referrer) (e.g. Amazon Germany)
• The variant must be active.
• There must have been a price change after the last product feed was generated
• The sales price must be linked in the catalogue. You can find more detailed information on this in our manual.
• The respective product catalogue must be activated and must not be in test mode so that updates can also be made to the live data on Amazon.

🔧 Additionally, in the Amazon basic settings under Setup » Markets » Amazon » Settings tab Product Settings option Price Changes must be enabled.

Step-by-step: Check price change & track feed

1. Determine the time of the price change

Either you know yourself when the last change to the price was made or you change it yourself once again; then the price will be transmitted with the following synchronisation.

2. Open Feed UI

Go to Data » Marketplaces » Amazon » Feeds to analyse the update of the product catalogue.

3. Filter feeds

In the feed overview, you can specifically search for the relevant feeds:

• Feed type: Common listings feed
• Filter by the period corresponding to the time of the price change
• Process type: Offer catalogue update

📸 Filter view:

4. Analyse feed

The Feed UI offers you the following functions:

📸 Actions in the Feeds UI:
 

Understand and fix error messages

Errors reported by Amazon in the processing report must be fixed in the product catalogue itself.

Common error examples:

Make sure that your product catalogue includes the correct price fields and is configured correctly.

Summary – Checklist for price transmission

• Product type present
• Amazon referrer set
• Variant active
• Price updated after last feed
• Price synchronisation enabled in the basic settings
• Feed UI analysed and processing report checked
• Errors fixed via product catalogue

If you check these points, in most cases you can independently understand why a price has (still) not been transmitted to Amazon – and take appropriate measures.